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Location: Pune, Maharashtra, India
Department: Operations & Support
Experience: 5–12 yrs
Manage daily team operations, attendance, productivity, and schedule adherence.
Monitor KPIs, including AHT, CSAT, FCR, quality, and SLA.
Drive team performance through regular coaching and feedback.
Monitor and control attrition, absenteeism, and shrinkage.
Handle customer escalations and ensure quality service delivery.
Prepare performance reports and implement improvement plans.
Ensure compliance with company policies and client requirements.
5–10years of BPO / Customer Support experience.
2–5 years of team-handling experience in a voice process.
Strong knowledge of KPI, SLA, AHT, CSAT, and quality metrics.
Experience in attrition management, employee engagement, and performance coaching.
Good communication, leadership, analytical, and problem-solving skills.
Proficiency in MS Excel and operational reporting.
Most Operations Jobs posts in Pune ask for 3–6 years of experience (53% of 17 that say).
From live job posts on CoreHRx, updated 1 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post asks for 5–12 Yrs experience.
In Pune.
It is a full time job.
You apply on Brillminds Global Private Limited's website. CoreHRx takes you there after you sign in.
Create a free profile and we email you new operations jobs in Pune, at most once a week.
