Utility Operations Associate (CTH- 6 Months)

Location: Pune, India
Department: Customer Operations

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

Job Summary

We are looking for a detail-oriented Utility Operations Associate to support accurate and timely utility billing for property management clients. The role involves reviewing utility invoices, maintaining account information, validating billing data, investigating discrepancies, and coordinating with internal teams and utility providers.

The ideal candidate will have strong analytical skills, a high level of accuracy, and the ability to manage recurring deadlines while following established processes and data-handling requirements

Responsibilities

• Review, and process invoices for utility services such as electricity, water, sewer, gas, and waste management. 
• Verify account numbers, property details, service addresses, billing periods, meter readings, usage, and charges. 
• Check invoices for missing information, duplicate entries, overlapping billing periods, and unusual charges. 
• Enter and update invoice information accurately in designated systems. 
• Track missing or delayed invoices and follow up to support timely processing. 
• Follow approved allocation methods and client-specific instructions where resident billing is part of the role. 
• Maintain accurate property, utility provider, account, and meter information. 
• Support the setup and updating of utility accounts in relevant systems. 
• Provide clear updates on pending invoices, unresolved discrepancies, and processing status. 
• Investigate invoice mismatches, missing bills, duplicate charges, incorrect account details, and other processing exceptions. 
• Follow standard operating procedures, quality guidelines, approval requirements, and service-level agreements. 
• Identify opportunities to reduce manual effort and improve accuracy.

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?