Technical Implementation Engineer

Location: Pune, India

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

We are seeking a **Technical Implementation Engineer (TIE)** to lead the onboarding and technical enablement of enterprise customers across multiple **Qualys cybersecurity products**, including **VMDR, CSAM, Patch Management, Policy Compliance, WAS**, and **Enterprise TruRisk Management (ETM)**. You will play a critical role in helping customers integrate these solutions into their environments and derive maximum value aligned with their cybersecurity goals.

This role involves hands-on implementation, technical consulting, and driving customer success in hybrid, cloud, and containerised environments.

**This is a Global role, so you may be working across different shifts(including Night shifts) supporting Customers across multiple timezones.**

We work in Hybrid mode (3 days from office, 2 days from home) Relocation to Pune would be required for the role.

**Key Responsibilities**

**Customer Onboarding & Enablement**

• Lead end-to-end onboarding for enterprise customers on multiple Qualys Cyber Security products
• Conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs.
• Align solution deployment/configuration/optimisation with customer business goals, security policies, and compliance requirements.

**Technical Implementation**

• Assist with the deployment and configuration of Qualys agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments.
• Support secure integration with **AWS, Azure, GCP, OCI**,
• Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration.

**Customer Success & Adoption**

• Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention.
• Educate and guide customers on platform capabilities, security use cases, and best practices.
• Design and manage onboarding plans, training sessions, and success criteria tracking.

**Cross-functional Collaboration**

• Partner with internal teams including Product Management, Support, and Engineering to resolve implementation challenges and shape future enhancements.
• Collect feedback to inform product development and improve onboarding frameworks.

**Required Qualifications**

**Experience & Technical Skills**

• 5+ years in customer-facing technical roles (e.g., onboarding, professional services, customer success, pre-sales, or support).
• Hands-on experience in **enterprise IT environments**, with working knowledge of **Windows, Linux**, and basic networking concepts.
• Troubleshooting experience
• Exposure to **cloud platforms** (AWS, Azure, GCP, OCI)
• Familiarity with **cybersecurity principles**, vulnerability management, compliance frameworks, and threat detection tools.

**Tooling & Platform Knowledge**

• Ability to deploy and manage endpoint agents, connectors, and policy configurations across diverse systems.
• Experience in working with security scanning tools, configuration baselines, patch rollouts, and dashboards.

**Communication & Interpersonal Skills**

• Exceptional communication, presentation, and client engagement skills.
• Proven ability to simplify complex topics for technical and non-technical stakeholders alike.

**Mindset & Adaptability**

• Analytical thinker with problem-solving orientation.
• Flexible working schedule, as role requires
• Able to work independently and manage multiple onboarding projects simultaneously.
• Collaborative and empathetic approach to building customer relationships.

**Preferred Qualifications**

• Prior experience with **Qualys platform** (as an end-user, consultant, or sales engineer).
• Understanding of **IT asset management**, configuration compliance, and security operations workflows.

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Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.