Technical support Engineer

Location: Ahmedabad, India

Job Overview
We are looking for a skilled Technical Support Engineer with 2–4 years of experience in VoIP technologies. The candidate should have a good understanding of SIP protocols, Asterisk, FreeSWITCH, Linux and networking concepts. The role involves troubleshooting VoIP-related issues, providing technical support, and ensuring smooth communication services for clients.
Key Responsibilities

• Provide technical support and troubleshooting for VoIP-related issues.

• Diagnose and resolve SIP registration, call connectivity, call routing and audio-quality issues.

• Monitor and troubleshoot Asterisk and FreeSWITCH-based VoIP systems.

• Analyze SIP logs and call flows to identify technical issues.

• Troubleshoot RTP, UDP, TCP/IP and network-related problems.

• Work with Linux-based servers and perform basic system administration.

• Handle technical support tickets and ensure timely issue resolution.

• Coordinate with development and engineering teams to resolve complex issues.

• Provide technical assistance to international clients.

Required Skills & Qualifications

• 2–4 years of experience in Technical Support, preferably in VoIP/Telecom.

• Good knowledge of SIP protocols and VoIP architecture.

• Hands-on experience with Asterisk and/or FreeSWITCH.

• Strong understanding of Linux commands and troubleshooting.

• Knowledge of networking concepts, including TCP/IP, UDP, RTP and DNS.

• Experience with SIP debugging, call-flow analysis and troubleshooting.

• Familiarity with Wireshark, SIP logs and packet analysis tools.

• Good analytical, communication and problem-solving skills.

Preferred Skills

• Experience with OpenSIPS or Kamailio.

• Knowledge of VoIP gateways, SIP trunks and SBC.

• Experience handling international clients and technical support tickets.

Location :- Ahmedabad