₹15L – ₹25L a year estimatetypical for IT Jobs in Bangalore, 272 posts
Posted 13 days ago
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Role at a glance
You will
Act as a trusted L1 technical advisor for enterprise customers
Own and resolve inbound support tickets
Provide customers with clear, timely updates and solution recommendations
Experience
4+ years
Must-have skills
ConfluenceGoogle WorkspaceJIRAREST API DevelopmentSalesforce
Work mode
Hybrid
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Job description
Location: Bangalore, India Department: IT
We're seeking an experienced, customer-focused technical support engineer with a passion for solving complex problems in high-stakes environments. You'll work with Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security, supporting enterprise customers and driving technical investigations.
About the Role As a trusted L1 technical advisor, you'll own and resolve inbound support tickets, provide clear updates, and collaborate with Engineering to ensure high-quality resolutions. You'll also create internal and external knowledge base content, identify patterns in support interactions, and drive product improvements.
Requirements
4+ years of experience in technical support, ideally in cybersecurity, enterprise SaaS, or API-driven platforms
Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems like Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, Rest API, or Zoom
Proven ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams
Excellent written and verbal communication skills
Familiarity with support and collaboration tools like Zendesk, Salesforce, Jira, and Confluence
A mindset for continuous learning and improving customer experience and internal support processes
Experience with AI tools is a strong plus
Responsibilities
Act as a trusted L1 technical advisor for enterprise customers
Own and resolve inbound support tickets
Provide customers with clear, timely updates and solution recommendations
Collaborate closely with Engineering to ensure timely, high-quality resolutions
Support seamless customer onboarding and engagement
Create and maintain internal and external knowledge base content
Identify patterns in support interactions to drive product improvements
Key skills
Required
ConfluenceGoogle WorkspaceJIRAREST API DevelopmentSalesforce
Most IT Jobs posts in Bangalore ask for 3–6 years of experience (41% of 3794 that say).
Hiring most for IT Jobs in Bangalore
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From live job posts on CoreHRx, updated 9 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
Questions about this job
What is the salary for this Technical Support Engineer job?
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹15L – ₹25L a year (typical for IT Jobs in Bangalore, 272 posts).
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