Track Lead (Support & Operations)

Track Lead (Support & Operations)
India
Job Description
Track Lead (Support & Operations)
| Pune, MaharashtraBengaluru, Karnataka
Job Summary
Execute patch deployment and vulnerability remediation activities across supported infrastructure and applications, ensuring completion within defined SLA timelines. Investigate and resolve routine patching issues. Support patch compliance and cyber hygiene objectives by monitoring assigned remediation tickets, tracking overdue vulnerabilities, and following established governance processes. Maintain accurate operational records and reporting, updating remediation status, documenting outcomes, and providing progress updates to stakeholders. Contribute to process improvement initiatives by identifying recurring issues, work on automation and enhancements, and maintaining patching procedures and knowledge documentation.
Key Responsibilities
NA
Skill Requirements
Years of exp: Min 8 years Patch Management, Vulnerability Management, IT Operations, Incident Investigation, Troubleshooting, SLA Management, Compliance Management, Cyber Security Operations, Ticket Management, Governance & Controls, Operational Reporting, Technical Documentation, Process Improvement, Automation, Stakeholder Management.
Other Requirements
NA
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.
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