30037-Senior Support Analyst / Lead L5 (9.1-12 years)-BLR

Position Description:

ompany Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Responsibilities
Direct Responsibilities
. Design the products (including UX design), taking local specificities into account
. Prepare product specifications
. Validate that the developed product is aligned with requirements
. Coordinate with CIB Cloud Market Place and Robotics teams to agree on placement in marketplace CIB Cloud platform
. Follow up on product lifecycle, liaise with Product & Portfolio Management to maintain service catalogue
. Serve as SPOC on product throughout its life in production
. Prepare all documentation needed on product
. Review customer feedback and perform regular product reviews
. Manage all potential product evolutions and communication
. Manage product performance based on data analytics (Aramchek)
. Guaranty the functioning and the quality of the product

Contributing Responsibilities
. Participate in API design & management (REST, Curl, Python requests).
. Work with infrastructure & security tools (Kubernetes, Vault, HashiCorp, CyberArk, Keycloak, Illumio, HA Proxy)

Technical & Behavioral Competencies

Specific Qualifications:
Skills Referential (Required knowledge, skills and abilities)
Technical Skills (required):

. Google APIGEE
. OpenShift
. Linux/Unix
. Automation
. Networking Security
. Incident Management

Technical Skills (desirable)

. Git / Bitbucket
. ITIL methodology
. Postman

Behavioral Skills:

. Learning Agility – quickly master new technologies and frameworks.
. Proactivity – anticipate issues and suggest continuous improvement actions.
. Problem Solving – diagnose complex incidents and deliver robust fixes.
. Collaboration & Communication – work effectively with global (Paris) and local (Bangalore) teams.

Education Level: Bachelor's degree in Computer Science, Software Engineering, Information Technology or a related discipline (Master's preferred).
Location: Bangalore

Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.

LI-SA2

Skills:

• OpenShift
• Shell Script
• Network Security
• RESTful (Rest-APIs)

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.