Analyst II Infrastructure Services

Location: Bangalore, India

**Job Description:**

**Key Responsibilities**

• Support and troubleshoot enterprise **macOS endpoints**, including performance, application, OS, network, security and user/profile issues.
• Support both **Apple Silicon and Intel-based Macs** and macOS upgrades/readiness.
• Work with endpoint management platforms such as **Jamf Pro, Microsoft Intune or equivalent MDM/UEM tools**.
• Use **Nexthink** for device health, performance, application and employee-experience monitoring.
• Develop and maintain **Nexthink Investigations, Dashboards, Alerts, Campaigns and Remote Actions**.
• Identify recurring Mac issues and implement proactive monitoring and automated remediation.
• Develop **Bash/Shell scripts** for data collection, troubleshooting and remediation.
• Work with Service Desk, EUC, Endpoint Management and Application Support teams to improve endpoint experience.

**Mandatory Skills**

• **2–4 years of hands-on macOS support/engineering experience** in an enterprise environment.
• Strong macOS troubleshooting and command-line skills.
• Good **Bash/Shell scripting** knowledge.
• Experience with **Jamf Pro, Microsoft Intune or similar endpoint management tools**.
• Knowledge of device configuration, application deployment, patching and compliance.

**Preferred Skills**

• Hands-on knowledge of **Nexthink**, particularly:
• Investigations and Dashboards
• Remote Actions
• Campaigns and Alerts
• Device/application performance analytics
• DEX monitoring and proactive remediation
• Python, PowerShell or JavaScript knowledge is an added advantage.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

**Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available** [here](https://nam12.safelinks.protection.outlook.com/?url=https://careers.dxc.com/global/en%23fraud_warning&data=05%7c01%7cjhanda%40dxc.com%7cdfc9200ee54a4a2cbd1e08dbecc892f9%7c93f33571550f43cfb09fcd331338d086%7c0%7c0%7c638364118427715875%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c3000%7c%7c%7c&sdata=s0zVysf9f4QibEs/xNc7yE0vzT4Ae61CRppkSzWUOGw%3D&reserved=0)***.***

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on [dxc.com](https://nam12.safelinks.protection.outlook.com/?url=https://demo.dxc.com/content/dxc&data=05%7c02%7calbena.dimitrova%40dxc.com%7c853ee652022e4cdde23808de373e4283%7c93f33571550f43cfb09fcd331338d086%7c0%7c0%7c639008937734407635%7cUnknown%7cTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7c0%7c%7c%7c&sdata=teALgMQnki5TpuzmW1wyAbzUJ%2BNCj8zYWTpcYcoU8ho%3D&reserved=0).