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Role purpose
Provide hands-on L2/L3 support for multiple applications, absorb knowledge quickly during transition, and contribute to automation, modernization and consolidation work that keeps the portfolio stable with a lean team.
Key responsibilities
Transition
Participate actively in knowledge transfer, shadow and reverse-shadow; take ownership of assigned applications.
Create and update runbooks, SOPs, architecture diagrams and knowledge articles.
Incident, defect & task management
Resolve L2/L3 incidents within SLA across several applications.
Analyze, fix and test defects, including regression testing and release coordination.
Deliver tasks raised by the client (configuration changes, data fixes, small enhancements, reports, access requests), with estimates and status updates.
Keep tickets accurately updated in ServiceNow/Jira, with clear resolution notes and knowledge articles.
Application support
Act as primary owner for a group of applications.
Perform root cause analysis, bug fixes, minor enhancements, patches and configuration changes.
Execute deployments, releases and change requests following change management.
Monitor application health, performance, batch jobs and integrations; act proactively on alerts.
Participate in on-call and major incident resolution for Critical/High applications.
Modernization, merging & innovation
Contribute to upgrades, re-platforming, containerization and cloud optimization.
Support data and functional migration when applications are merged or decommissioned.
Build scripts and automations that eliminate manual and repetitive support tasks.
Propose improvements and use GenAI/AI tools to speed up diagnosis and documentation.
Team building
Act as anchor for a sub-team (pod): help interview, onboard and mentor new engineers joining your application group.
Pass on knowledge so new engineers become productive quickly.
Required qualifications & skills
Hands-on development/support experience in .NET/.NET Core and/or Java; working knowledge of JavaScript (Angular/React) or PHP.
AWS experience (compute, containers, serverless, databases, CloudWatch); GCP/Azure a plus.
Strong SQL skills (SQL Server, MySQL); MongoDB is a plus.
Experience with REST APIs, integrations and troubleshooting distributed systems.
Familiarity with CI/CD, Git, Docker/Kubernetes and scripting (Python, PowerShell or Bash).
ITIL-aligned support experience using ServiceNow or similar.
Nice to have
AWS Developer/SysOps or Kubernetes certifications.
Experience supporting SaaS/COTS products and web platforms (WordPress, Shopify).
Media, music or entertainment domain knowledge.
Core competencies
Ownership mindset and calm under pressure in high-impact incidents.
Fast learner able to support many applications with varied technologies.
Clear written and verbal communication in English with business and technical stakeholders.
Continuous-improvement and automation-first thinking.
Most IT Jobs posts in Bangalore ask for 3–6 years of experience (41% of 3357 that say).
From live job posts on CoreHRx, updated 5 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹14L – ₹25L a year (typical for IT Jobs in Bangalore, 293 posts).
In Bangalore.
It is a full time job.
Interview preparation · 60 questions
This page is for Indian job seekers preparing for cloud engineer, DevOps, backend and solutions architect roles that list AWS as a skill, whether you are a fresher with a first certification or an experienced engineer moving into a senior role. It covers 60 questions in three levels: core services and concepts, then design and configuration choices for one to three years of experience, and finally scenario, security, cost and troubleshooting questions asked in senior rounds. Read each answer, explain it aloud in your own words, and try the CLI commands in a practice account with a billing alert set.
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