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Location: Kolkata, India
Purpose As an Associate Support Specialist, you will provide professional healthcare software support, resulting in high client satisfaction. This includes assessing, documenting, and resolving fundamental client technical issues within an inbound contact center. This role informs internal and external stakeholders of the process, status, and resolution of the technical problems with frequent written and verbal communication. Clinisys AI Philosophy Building an AI-first organization is central to Clinisys’s purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI-enabled, cloud-based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI-enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. We must drive an AI-first sense of purpose and urgency. Essential Functions • Receives and responds to incoming client requests via telephone and web portal. • Learns case management systems with focus on established case management best practices. • Identifies, assesses criticality, and prioritizes resolution of all new and existing issues. • Researches, manages, and documents issues and document resolutions while effectively communicating status and partnering with the client. • Actively partners with clients and internal resources in issue resolution. • Utilizes proven resolutions to address customer based on guidance from experienced staff’ • Maintains high Client Satisfaction Scores. • Stays current with product and industry updates and changes. • Proactively learns and expands knowledge of Clinisys applications, environments, and systems. • References knowledgebase articles in issue resolution. • Leverages approved AI-assisted resources to support troubleshooting, knowledge discovery, documentation, and customer communications while ensuring accuracy and appropriate professional judgment. • On-call/holiday rotation(s) required. • All other duties and responsibilities as assigned. Skills • Excellent analytical and problem-solving skills • Excellent interpersonal and professional communication skills • Strong time management and organizational skills • Ability to understand and articulate technical concepts in non-technical language • Ability to deal with complex and challenging client issues • Demonstrated ability to resolve complex customer issues Required Experience & Education • High School diploma or GED • 0-2 years’ experience with a technical aptitude in one of these areas: • Healthcare technology • Healthcare • Laboratory sciences • Technology • Client support Preferred Experience & Education • College coursework or certification in a related field • Prior experience providing support to customers in highly technical environments • Technical certifications and/or training: Examples: • SQL • Reading, interpreting, and troubleshooting HL7 messages • Networking • Database Administration • Java • Microsoft Technologies • Productivity tools such as word processing and spreadsheet applications • Experience supporting enterprise operating systems • Proficient typing skills Supervisory Responsibilities • None
*We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.*
Department
Customer Support
Location
[India Kolkata](https://careers.clinisys.com/locations/india-kolkata)
Remote status
Hybrid
Employment type
Full-time
Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
Most Customer Services Jobs posts in Bangalore ask for 3–6 years of experience (42% of 141 that say).
From live job posts on CoreHRx, updated 8 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹3.3L – ₹9.1L a year (typical for Customer Services Jobs in India, 48 posts).
The post asks for 0–2 Yrs experience.
In Bangalore, Kolkata (hybrid).
It is a full time job.
Interview preparation · 60 questions
This guide is for Indian job seekers preparing for Java backend roles, from freshers facing campus and first-job interviews to experienced developers moving into senior positions at product companies and IT services firms. It covers what interviewers ask most in 2025 and 2026 on Java 17 and 21 and Spring Boot 3: OOP, collections, equals and hashCode, streams, exceptions, concurrency and JVM memory, then dependency injection, auto-configuration, REST controllers, validation, JPA and Hibernate, security, microservices and testing. Questions are grouped as easy, medium and hard. Read each answer, compile the code yourself and practise explaining it aloud.
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