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Location: Kochi, India
Job Description
To manage branch operations through monitoring of operational activities, evaluation of service quality, adherence to regulatory and compliance requirements, and implementation of operational controls to ensure efficient service delivery and customer experience.
Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
Ensure accurate account opening/KYC with CKYC uploads and documentation quality
Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
Prepare for audits/inspections; maintain records and resolve observations on time
Cross‑sell insurance/investments and activate digital banking for all new customers
Train frontline on process updates and compliance requirements
Inventory management of customer Deliverables and gold loan packets.
Experience: 3 to 9 years (branch ops)
Qualifications: Graduate; Banking certifications preferred
Certifications: Preferred - JAIIB/CAIIB
Job Info
Job Identification
1137159
Posting Date
11/05/2026
Apply Before
12/31/4712
Job Schedule
Full time
Locations
Kochi, Kerala, India
Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
From live job posts on CoreHRx. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post asks for 3–9 Yrs experience.
In Kochi.
It is a full time job.
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