Consultant Cloud Operations

Location: Gurgaon, India

About us Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. About the role Leverage your expertise in backup and restore administration to ensure data integrity and continuity across cloud infrastructures, driving operational excellence and supporting complex technical environments. Administer, configure, and troubleshoot backup and restore solutions including Veritas NetBackup, Commvault, and Veeam to maintain data protection reliability. Manage NetBackup self-service (NSS) and appliance environments to optimize backup workflows and user accessibility.\ Plan and execute migration, upgradation, and troubleshooting tasks for NetBackup and Commvault systems to enhance infrastructure capabilities. Configure and resolve issues related to VM backup as well as SQL, Domino, and Exchange backups and restores. Maintain a comprehensive understanding of NetBackup Self Service integration with Master and Media Servers to support smooth operations. Analyze backup architecture to identify improvement opportunities and address failure issues effectively. Provide hardware support for tape libraries and tape drives to resolve physical backup system challenges. Quickly assimilate new technologies related to backup and storage domains, applying innovative solutions as necessary. Communicate clearly and thoroughly with business teams to define issues and convey technical information. Support project teams as a technical specialist in storage and backup infrastructure design and deployment. Manage complex incidents and crisis situations with a structured approach to minimize impact. Coordinate validations and technical activities during extensive changes and participate in Change Advisory Board (CAB) meetings when required. Develop detailed runbooks for product upgrades and infrastructure expansions to standardize procedures. Prepare root cause analysis (RCA) for high-priority incidents (P1/P2) and perform post-implementation reviews (PIR) for changes that fail to deliver expected results. Lead and participate in on-call rotations to provide 24X7 technical support when schedule demands. About you You bring substantial experience in administration, configuration, and troubleshooting of backup and restore technologies including Veritas NetBackup, Commvault, and Veeam, along with strong knowledge of NetBackup self-service and appliance components. With a background of at least seven years and a degree in a relevant field, you have proven skills in managing complex backup architectures, rapid adoption of new technologies, and clear communication to stakeholders. Your ability to lead technical coordination and contribute to project teams defines you as a dedicated technical specialist in storage and backup infrastructure. Your professional
skills: Demonstrates expertise in administration, configuration, and troubleshooting of backup and restore tools such as Veritas NetBackup, Commvault, and Veeam. Applies knowledge of NetBackup self-service (NSS) and appliance configurations to optimize backup operations. Manages complex migration and upgrade projects for backup solutions, ensuring minimal operational disruption. Configures and troubleshoots VM, SQL, Domino, and Exchange backup and restore scenarios with precision. Interprets backup architecture and storage infrastructure to identify and resolve failure issues efficiently. Handles hardware troubleshooting for tape libraries and tape drives to support physical backup media. Adopts new backup technologies rapidly to maintain a cutting-edge technical skill set. Maintains clear and effective communication to articulate technical challenges and solutions with various stakeholders. Acts as a technical specialist to support project teams in designing and implementing storage and backup infrastructure. Leads incident management, root cause analysis, and change validation activities following structured industry practices. Your soft
skills: Collaborates effectively with cross-functional teams to achieve common project and operational goals. Demonstrates strong problem-solving abilities with consistent attention to detail. Manages complex incidents calmly and methodically to restore service continuity. Communicates clearly and concisely to ensure understanding across technical and business audiences. Adapts to evolving environments and technologies with a commitment to continuous learning and improvement. Join a professional environment where problem-solving meets technical ambition and continuous learning. In this role, you will develop deep expertise in cloud backup operations while supporting complex projects and ensuring service reliability. Your contributions will directly impact the resilience and efficiency of our cloud infrastructures, fostering knowledge sharing and collective success within an inclusive and evolving setting. What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards. Only your skills matter Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.