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Customer ServiceTechnical SupportTicketing Systems
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Job description
Location: Pune, India
### What We're Looking For
**Great Communicators**
Strong verbal and written English communication skills.
Confidence speaking with customers and building positive relationships.
A friendly, professional, and customer-focused approach.
**Problem Solvers**
Curious, analytical, and eager to learn.
Ability to think through challenges and work toward effective solutions.
Comfortable asking questions and collaborating with teammates when needed.
**Customer-First Mindset**
Passion for helping people and delivering an exceptional customer experience.
Ability to remain calm, patient, and positive in a fast-paced environment.
**Technical Aptitude**
Comfortable using computers and learning new applications and technologies.
Previous technical support experience is welcome but not required.
**Basic Requirements**
Excellent English communication skills, both verbal and written.
Willingness and ability to work during U.S. business hours, which typically requires night-shift coverage in India.
Strong customer service mindset and attention to detail.
Ability to learn quickly and adapt to new processes and technologies.
Ability to work effectively both independently and as part of a team.
**Preferred Qualifications (Nice to Have)**
Previous experience interacting with customers over the phone, email, or chat.
Experience supporting U.S. or other international customers.
Experience in a customer service, call center, help desk, or technical support role.
Familiarity with ticketing systems, CRM platforms, or customer service tools.
**Don't meet every preferred qualification? We'd still love to hear from you. If you're a strong communicator, enjoy helping customers, and are eager to learn, we encourage you to apply.**
Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.
