Customer Centre Adviser

Location: Delhi
Department: Customer Service

At Virgin Atlantic, we believe everyone can take on the world. As we continue our journey to become the most loved travel company, we're looking for passionate, customer-focused individuals to join our Delhi-based team as a Customer Centre Adviser.

In this exciting role, you'll be the voice of Virgin Atlantic, handling inbound calls from new and existing customers. Whether it's booking flights, resolving queries, or supporting our frequent flyers, you'll deliver effortless, memorable experiences that reflect our brand values. You'll also support ticketing for INR currency and schedule changes with our codeshare partner, IndiGo, and occasionally assist customers face-to-face at our local office.

Responsibilities

• Handle inbound calls and provide expert support on bookings, queries, and customer needs.
• Deliver exceptional service in both English and Hindi, ensuring every customer feels valued.
• Issue tickets for Virgin Atlantic and partner airline IndiGo, including schedule change support.
• Maintain accurate records and updates on customer accounts and bookings.
• Support front desk operations and assist with in-person customer queries.
• Stay up to date with product knowledge, promotions, and policy changes to provide the best advice.
• Collaborate with internal teams and external partners to resolve issues and enhance service delivery.

Requirements

• Fluency in both English and Hindi
• A friendly, personable telephone manner
• Strong attention to detail and organisational skills
• The ability to stay calm under pressure and handle multiple tasks
• A customer-first mindset with a drive to deliver high-quality service
• Good numeracy and problem-solving skills
• PC literacy and the ability to learn new systems quickly
• The right to live and work in India

Benefits

• Competitive salary
• Opportunity to work with a leading airline company
• Collaborative and supportive team environment

Accessibility and Inclusion

We're committed to making our recruitment process accessible. If you need reasonable adjustments or additional support, you can let us know in your application.