Customer Service Agent in Kochi

Location: Kochi, India

About us DeutschPro India is the Indian branch of GfW - Gesellschaft für Weiterbildung, an education holding and network of international language and vocational training institutes. With a strong focus on innovation, quality, and international cooperation, we are continuously expanding our reach beyond borders. Together, we are preparing the further development of our activities in India, aimed at building long-term, sustainable partnerships and impactful educational solutions. About the project We are currently looking for a dedicated Customer Service Agent based in Kochi to join us on a full-time basis. You will play a key role in supporting our learners and will be part of an exciting journey as we establish our business further. Website : https://www.gfw.education/
Location: Kochi, Kerala, India Your role

• Acting as the first point of contact for our learners via email or on site, Monday to Saturday
• Providing guidance in course selection and supporting participants with their questions
• Ensuring learner satisfaction through efficient, friendly, and solution-oriented support
• Coordinating administrative tasks and contributing to smooth day-to-day operations Your profile
• Strong service orientation and genuine enthusiasm for working with adult learners
• Fluent English skills, German is a plus
• Confident and professional communication, whether by email, phone, or in person
• Solid PC and MS Office skills What we offer
• The opportunity to shape an international project from day one
• Flexible, remote collaboration and a high degree of autonomy
• Long-term cooperation with potential for growth and development
• A supportive and inspiring international team Interested? We look forward to receiving your application. Please send us a brief message outlining your background and motivation – we are eager to get to know you and discuss potential next steps.