Customer Service Officer

RoleCategoryCategory WeightageParametersParameter Weight %MetroUrbanSURuralCSOService Quality10%Welcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOQuantitative Parameters35%MoM CASA NTB (Nos)7.5%8886CSOQuantitative Parameters35%Incremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)20%4432CSOQuantitative Parameters35%LI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income)7.5%1.81.51.21CSOPortfolio Management20%3% MoM TRV Growth of Mapped Book10%NANANANACSOPortfolio Management20%Mapped Book Customer meetings Coverage5%NANANANACSOPortfolio Management20%Primary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book5%NANANANACSOCompliance and Controls35%Audit Ratings: Branch Medium Risk or below
- Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking
- Timely Revert and rectification of audit findings20%NANANANACSOCompliance and Controls35%Nil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting15%NANANANA