Customer Support Executive

Location: Vadodara; Hyderabad; New Delhi, India

Job Description

This position of Recertification Sales Executive provides fantastic experience in telecommunication and paperwork management, and is well suited for anyone with a marketing background. This position requires strong interpersonal and organisational skills, able to respond to any enquiries via telephone or computer, so computer literacy is a vital asset..
Key Responsibilities:
Drive repeat sales in MSC and other Business Assurance Services
Resolve customer requests on ServiceNow.
Coordinate with existing customers for timely follow-ups on QRFs, proposals, and issued contracts
Collate data from the CRM tool “NGPS” for projects due for renewal
Ensure compliance with internal and external guidelines, policies, and procedures
Maintain high levels of internal and external customer service satisfaction
Support the RC Sales/SMEs team, primarily in preparing quotes and following up on sales quotations
Negotiate terms with clients and respond to online or telephone queries in a calm and professional manner
Achieve retention targets

Flexible work arrangements for better work-life balance
Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave
Medical benefits ( Insurance and Annual Health Check-up)
Pension and Insurance Policies (Group Term Life Insurance, Group Personal Accident Insurance, Travel Insurance)
Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme)
Additional Benefits (Long Service Awards, Mobile Phone Reimbursement)
Company bonus/ Profit share.

*Benefits may vary based on position, tenure/contract/grade level*
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Postgraduate or Graduate with 4 to 5 years of relevant experience
A management degree is an added advantage, but not mandatory
Proven ability to convert opportunities and close Recertification sales
Strong communication skills in English (both written and verbal)
Effective negotiation skills
Strong interpersonal skills and a collaborative team player
High proficiency in Microsoft Office applications
Ability to quickly learn and operate various software tools

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

About Business Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.

Job Info
Job Identification
7979
Job Category
Support
Posting Date
11/11/2026
Job Schedule
Full time
Locations
Vadodara, India
Hyderabad, India
New Delhi, India