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Field Service Engineer -Pan India

Philips

Full time
Experience
4–15 years
Location
India
Work mode
Not stated
Salary
₹10L – ₹24L a year estimatetypical for IT Jobs in India, 810 posts
Posted 6 days ago Last checked 26 min ago

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Role at a glance

You will
  • Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and…
  • Documents service activities in detail, including diagnostics, resolutions, test procedures, and case status, ensuring accuracy and…
  • Works under direct supervision, following established processes, and using independent judgment to ensure compliance with operational…
Experience
4–15 years
Must-have skills
Customer ServiceData AnalysisEscalation ManagementRoot Cause Analysis
Work mode
Remote

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Job description

Location: Remote, India

### Job Title

Field Service Engineer -Pan India

### Job Description

**Title: Field Service Engineer - Cath Lab, MRI, CT, X-Ray, Multi-Modality**

**Location: Pan India**

The Field Service Engineer is responsible for delivering technical support and maintenance services including troubleshooting, repairs, and installations. The role documents detailed service activities, working under direct supervision and prepares for service visits to achieve first-visit resolution. The role takes an active role in addressing customer escalations and feedback and executes moderately complex service tasks in the field. The role supports business growth by identifying sales opportunities and value-added services, continuously expanding product knowledge to maintain high standards of service and technical expertise.

**Job Responsibilities:**

  • Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards.
  • Documents service activities in detail, including diagnostics, resolutions, test procedures, and case status, ensuring accuracy and completeness to maintain transparency and traceability.
  • Works under direct supervision, following established processes, and using independent judgment to ensure compliance with operational policies and the delivery of consistent, high-quality service.
  • Tracks and records customer interaction time, parts usage, and service outcomes in real-time with high accuracy, contributing to operational efficiency and accountability.
  • Prepares for service visits by diagnosing issues, organizing necessary parts, and formulating clear action plans, striving for first-visit resolution to enhance customer satisfaction and service effectiveness.
  • Assists in addressing customer escalations, complaints, and feedback, coordinating the implementation of action plans to resolve issues efficiently and maintain customer trust.
  • Executes service tasks in the field, utilizing diagnostic tools and troubleshooting techniques, while managing more complex issues and ensuring smooth operation and reliability of products.
  • Supports business growth by identifying potential sales opportunities or value-added services during field service visits, actively engaging with customers to enhance overall service delivery.
  • Expands knowledge of assigned products and services continuously, seeking opportunities for improvement in service delivery to maintain high standards of customer support and technical expertise.

**Minimum required Experience:**
Min 4 to 15 years of experience on **Cath Lab, MRI, CT, X-Ray, Multi-Modality** with IT, Network knowledge and good communication skills.

**Preferred Skills:**

  • Regulatory Compliance
  • Data Analysis & Interpretation
  • Root Cause Analysis (RCA)
  • Troubleshooting
  • Escalation Management
  • Service Operations
  • Technical Documentation
  • Customer Service
  • KPI Monitoring and Reporting
  • Product Installation
  • Product Repair & Maintenance

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

*It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.*

*To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.*

*Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.*

[Know Your Rights](https://www.careers.philips.com/na/en/know-your-rights)

Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.

Key skills

Required

Customer ServiceData AnalysisEscalation ManagementRoot Cause Analysis

Job market insights

915active Customer Service jobs in India
918active Data Analysis jobs in India
60active Escalation Management jobs in India
₹10L – ₹24L advertised yearly salary for IT Jobs in India (middle half of 810 posts that show a salary; median ₹17L)
33 more open jobs at Philips

Jobs asking for Customer Service in India also ask for

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From live job posts on CoreHRx, updated 10 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.

Questions about this job

What is the salary for this Field Service Engineer -Pan India job?

The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹10L – ₹24L a year (typical for IT Jobs in India, 810 posts).

How much experience does this job need?

The post asks for 4–15 Yrs experience.

Where is this job based?

It is a remote job.

What kind of job is this?

It is a full time job.

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