Field Service Engineer

Location: India
Department: Security & IT

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Service Engineer based in India.

As a Field Service Engineer, you will play a key role in maintaining the performance, reliability, and availability of advanced medical imaging and diagnostic equipment. You will provide technical support, troubleshooting, installation, repair, and maintenance services across multiple healthcare technologies, including Cath Lab, MRI, CT, and X-Ray systems. Working directly with healthcare customers, you will ensure equipment operates safely, efficiently, and in accordance with applicable regulatory standards. You will investigate technical issues, manage service requests, and contribute to resolving customer escalations. Through proactive preparation and effective problem-solving, you will help maximize first-visit resolution and improve customer satisfaction. This role offers the opportunity to develop specialized technical expertise while supporting essential healthcare services across India.

Accountabilities:

• Perform technical support, installation, troubleshooting, repair, and preventive maintenance of medical imaging equipment, including Cath Lab, MRI, CT, X-Ray, and multi-modality systems.

• Diagnose technical issues using appropriate diagnostic tools and troubleshooting methodologies, ensuring equipment reliability and optimal performance.

• Prepare thoroughly for field service visits by reviewing reported issues, identifying required spare parts, and developing action plans to maximize first-visit resolution.

• Maintain accurate and comprehensive service documentation, including diagnostic findings, repair activities, testing procedures, resolutions, and case status.

• Record customer interaction time, parts consumption, service activities, and outcomes accurately and promptly to support operational efficiency and accountability.

• Ensure all field activities comply with applicable regulatory requirements, safety standards, technical procedures, and internal quality guidelines.

• Support customer escalations and complaints by investigating issues, coordinating corrective actions, and following through to ensure timely resolution.

• Handle moderately complex technical service assignments independently while seeking guidance when necessary and maintaining consistent service quality.

• Build strong customer relationships by providing responsive technical assistance, clear communication, and professional on-site support.

• Identify potential business opportunities, additional services, and product-related needs during customer visits to support business growth.

• Continuously strengthen technical knowledge of assigned products, technologies, and service procedures to improve performance and customer experience.

• Monitor service performance indicators and identify opportunities for continuous improvement in maintenance, troubleshooting, and service delivery.

Requirements:

• Minimum of 4 to 15 years of professional experience in servicing, maintaining, installing, or repairing medical imaging equipment.

• Hands-on technical expertise in one or more of the following modalities: Cath Lab, MRI, CT, X-Ray, or multi-modality medical systems.

• Good understanding of IT infrastructure, networking concepts, and their application in medical equipment environments.

• Strong troubleshooting and diagnostic capabilities, with the ability to identify technical problems, conduct root cause analysis, and implement effective solutions.

• Knowledge of regulatory compliance, technical safety procedures, and quality standards applicable to medical equipment servicing.

• Experience with product installation, repair, preventive maintenance, and field service operations.

• Ability to prepare technical reports, maintain service records, and document activities accurately.

• Familiarity with data analysis, interpretation, KPI monitoring, and service performance reporting.

• Strong customer service and escalation management skills, with the ability to handle challenging situations professionally.

• Excellent verbal and written communication skills, enabling effective interaction with healthcare professionals, technical teams, and internal stakeholders.

• Strong organizational and time management abilities, with the capacity to plan service visits, prioritize assignments, and manage multiple customer requests.

• Self-motivated, adaptable, and comfortable working independently in a field-based environment across different locations in India.

• A customer-focused mindset, attention to detail, and commitment to delivering reliable, high-quality technical services.

Benefits:

• Opportunity to work with advanced medical technologies, including MRI, CT, Cath Lab, and X-Ray systems.

• Exposure to diverse healthcare environments and complex technical challenges.

• Opportunities for continuous technical learning and professional development.

• Hands-on experience with advanced diagnostic, installation, and maintenance technologies.

• Opportunity to contribute directly to healthcare service quality and equipment reliability.

• Pan-India field exposure and opportunities to collaborate with multidisciplinary technical teams.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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