Lead TA Ops Analyst II

About Kroger Capability Center
The Kroger Co. is one of the largest retailers in the United States, serving millions of customers every day through a family of supermarket, multi-department and marketplace store formats. Guided by its purpose to Feed the Human Spirit™, Kroger focuses on providing fresh, affordable food and essential services while investing in communities through initiatives like Zero Hunger | Zero Waste. Combining a strong store footprint with a growing digital and omnichannel presence, Kroger is transforming how Americans shop for food, health and daily needs.
At Kroger Capability Center (KCC), we help modernize how work gets done at Kroger. KCC brings together expertise, technology and global delivery to simplify work and strengthen cross-functional execution, so teams across Kroger can improve focus, speed and impact. Our goal is to help associates, stores, and customers by making work faster, smoother, and easier to use, so more time can be spent on the highest-value outcomes. We see ourselves as an extension of the Kroger Store Support Center in Cincinnati, where everything we do is designed to support stores, associates, and the customers they serve. Through KCC, we tap into strong talent and capabilities in India to bring Kroger’s purpose: To “Feed the Human Spirit”, to life in new and impactful ways.
Job Description
The Kroger Co.
Position Summary:
Partner with recruiters, hiring managers, and global HR teams to ensure compliant, efficient, and scalable hiring processes. Support onboarding and early employee lifecycle activities while delivering a positive candidate and hiring manager experience.
Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions:
Support end-to-end hiring activities including requisition intake, interview coordination, offer processing, and pre-employment administration. Serve as a primary point of contact for recruiters, hiring managers, and candidates regarding hiring processes, timelines, and system inquiries. Ensure hiring activities align with approved headcount, global acquisition standards, and local employment regulations. Coordinate onboarding activities to ensure a smooth and compliant transition from candidate to new hire. Provide guidance to hiring managers on acquisition policies, procedures, and best practices. Maintain accurate hiring and onboarding data within Applicant Tracking Systems and HRIS platforms. Prepare and analyze recruitment metrics including time-to-fill, hiring volume, onboarding effectiveness, and candidate experience. Support audit readiness and compliance related to hiring documentation and background screenings. Collaborate with global Talent Acquisition Centers of Excellence to deploy tools and process improvements. Identify opportunities to standardize and improve acquisition workflows within the Global Capability Center. Ability to work cooperatively in a high paced and sometimes stressful environment Ability to act with honesty and integrity regarding associate and business information Ability to follow directions and seek assistance when necessary to resolve associate and business issues Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner Provide support and assistance through direct interaction with associates of diverse backgrounds and needs Must be able to perform the essential functions of this position with or without reasonable accommodation
Minimum Requirements:
Bachelors degree in Human Resources, Business Administration, or a related field. 68 years of experience in HR or talent acquisition operations. Working knowledge of recruitment processes, onboarding, and hiring compliance. Experience using Applicant Tracking Systems and HRIS platforms. Experience supporting a Global Capability Center or multinational organization. Exposure to regional or global talent acquisition models.
Desired Qualifications:
Professional certification (e.g., SHRM-CP, PHR, AIRS).
Potential Career Path from this Position: Senior HR Generalist Acquisition Senior Talent Acquisition Operations Partner HR Business Partner Talent Acquisition Manager / Program Lead
Kroger Leadership Model:
Some of the Leadership Behaviors needed to successfully perform this position are:
OUR COMMITMENT TO EQUAL OPPORTUNITY:
We are committed to creating an environment of respect, inclusion, and equal opportunity for all. We believe that a diverse workforce strengthens our ability to serve customers and communities effectively. We seek to attract, develop, and retain talent from a wide range of backgrounds and perspectives ensuring that everyone has the opportunity to contribute and grow. We provide equal employment opportunities to all applicants and employees, without regard to race, color, religion, gender, age, disability, or any other characteristic protected by applicable law. This commitment reflects our broader purpose to serve people, support communities, and create an environment where individuals can do their best work. Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers expectations, gains customers trust and respect. Communicates effectively and candidly - Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens. Achieves results through teamwork Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals. Leads through positive influence Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust. Coaches and develops others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback. Leads change and innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work. Executes with excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals. Provides clear and strategic direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace. Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.
Talent Value Proposition statement:
At Kroger Capability Center India, your expertise becomes part of something bigger. Work alongside global teams, build capabilities across critical business functions, solve meaningful challenges, and help shape how Kroger operates and grows. As the center takes shape, you have the opportunity to contribute early, learn continuously, and see the connection between your work and the millions of customers Kroger serves.