Lending Application Support Analyst

Location: Pune, Gera Commerzone SEZ
Department: IT

We are seeking a Lending Application Support Analyst to join our team at Barclays in Pune.

The purpose of this role is to effectively monitor and maintain the bank's critical technology infrastructure and resolve complex technical issues, minimising disruption to operations.

Accountabilities

• Provide technical support for the service management function to resolve complex issues for a specific client or group of clients.
• Develop the support model and service offering to improve the service to customers and stakeholders.
• Execute preventative maintenance tasks on hardware and software, and utilise monitoring tools and metrics to identify, prevent and address potential issues.
• Maintain a knowledge base containing detailed documentation of resolved cases for future reference and knowledge sharing.
• Analyse system logs, error messages and user reports to identify the root causes of hardware, software and network issues.
• Automate monitoring enhancements, capacity management, resiliency, business continuity management and stakeholder management.

Analyst Expectations

• Perform prescribed activities in a timely manner and to a high standard, consistently driving continuous improvement.
• Demonstrate in-depth technical knowledge and experience in their assigned area of expertise.
• Lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• Develop technical expertise in work area, acting as an advisor where appropriate.

Requirements

• Experience with SQL language (for running on Oracle, MS SQL).
• Experience managing a Unix/Linux based environment and hosted Applications.
• Hands-on experience with AWS and API-based applications.
• Experience with Monitoring Tools like ITRS/AppDynamics/Splunk/Dynatrace.
• Basic understanding of tools like Jenkins, Chef, GitLab and other deployment tools.
• Strong analytical skills to address complex challenges and effective troubleshoot ability of production issues.
• Ability to work at pace, under pressure while maintaining quality.
• Ability to communicate effectively with cross-functional teams and stakeholders.

Nice to Have

• Experience with WEB technologies, Support for multi-tier applications, MVC architecture, Web Services.
• Large-scale blue-chip organisations such as Barclays or Broad knowledge of Barclays Group.
• Banking Domain Experience will be Preferred.
• Previous second-line support experience.
• Ability to work under own initiative.