Novartis Healthcare Private Limited
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Location: Hyderabad, India
**Job Description Summary**
This role will act as a critical bridge between country business teams (Sales, Medical, KAM) and global product teams, ensuring that local business needs are accurately represented while driving adoption of standardized Customer Relationship Management processes.
The ideal candidate brings strong CRM functional expertise, deep understanding of pharma commercial operations, and the ability to influence business stakeholders and drive adoption at scale.
**Job Description**
**Key Responsibilities:**
**1\. Country CRM Usage & Business Representation**
A. Represent country CRM usage by providing insights into how CRM is leveraged across Sales, Medical, and KAM teams, including key processes, workflows, and pain points.
B. Support in the articulation of country-specific business needs, priorities, and nuances to ensure accurate reflection in CRM design and rollout planning.
**2\. Business Requirements Validation & Alignment**
A. Support in the validation of business priorities and requirements to ensure they reflect country realities while aligning with the global CRM product scope and design principles.
B. Support refinement of requirements by bridging gaps between local expectations and standardized global solutions.
**3\. Business SME Support & Decision Enablement**
A. Support the primary business SME for CRM by clarifying functional queries, reviewing solution outputs, and providing contextual inputs during design and implementation discussions.
B. Support informed decision-making by highlighting trade-offs, risks, and impacts of proposed CRM solutions on country operations.
**4\. CRM Adoption & Change Enablement**
A. Support CRM adoption in-country by reinforcing standard ways of working and promoting alignment with global processes and tools.
B. Support rollout readiness by collaborating with change and training teams to drive business engagement, user preparedness, and adoption success.
**Essential Requirements:**
**Desirable Requirements:**
**Skills Desired**
Analytical Thinking, Brand Awareness, Business Analytics, Change Agility, Cross-Functional Collaboration, Digital Marketing, Marketing Strategies, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model
Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives.
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Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
Most IT Jobs posts in Hyderabad ask for 3–6 years of experience (48% of 1282 that say).
From live job posts on CoreHRx, updated 11 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹7.5L – ₹23L a year (typical for IT Jobs in Hyderabad, 65 posts).
In Hyderabad.
It is a full time job.
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