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Job Description Summary This role will act as a critical bridge between country business teams (Sales, Medical, KAM) and global product teams, ensuring that local business needs are accurately represented while driving adoption of standardized Customer Relationship Management processes.
The ideal candidate brings strong CRM functional expertise, deep understanding of pharma commercial operations, and the ability to influence business stakeholders and drive adoption at scale.
Job Description
Key Responsibilities:
A. Represent country CRM usage by providing insights into how CRM is leveraged across Sales, Medical, and KAM teams, including key processes, workflows, and pain points.
B. Support in the articulation of country-specific business needs, priorities, and nuances to ensure accurate reflection in CRM design and rollout planning.
A. Support in the validation of business priorities and requirements to ensure they reflect country realities while aligning with the global CRM product scope and design principles.
B. Support refinement of requirements by bridging gaps between local expectations and standardized global solutions.
A. Support the primary business SME for CRM by clarifying functional queries, reviewing solution outputs, and providing contextual inputs during design and implementation discussions.
B. Support informed decision-making by highlighting trade-offs, risks, and impacts of proposed CRM solutions on country operations.
A. Support CRM adoption in-country by reinforcing standard ways of working and promoting alignment with global processes and tools.
B. Support rollout readiness by collaborating with change and training teams to drive business engagement, user preparedness, and adoption success.
Essential Requirements:
Considerable functional expertise in CRM platforms – either Veeva CRM or Salesforce Life Sciences Cloud Considerable understanding of pharma commercial operations, including Sales, Medical, and Key Account Management (KAM) Strong stakeholder management and influencing skills across business and global product teams Experience driving user adoption and change enablement initiatives Strong communication and facilitation skills for cross-functional discussions Awareness of regulatory and compliance considerations in CRM usage Ability to work in cross-functional, multi-geography environments
Desirable Requirements:
Experience in CRM transformation or migration programs (Veeva or Salesforce highly preferred) Exposure to change management, training, or adoption programs Experience working in global rollout programs across multiple countries
Skills Desired Analytical Thinking, Brand Awareness, Business Analytics, Change Agility, Cross-Functional Collaboration, Digital Marketing, Marketing Strategies, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model
Most PR, Advertising & Marketing Jobs posts in Hyderabad ask for 3–6 years of experience (54% of 52 that say).
From live job posts on CoreHRx, updated 8 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹4.5L – ₹11L a year (typical for PR, Advertising & Marketing Jobs in Hyderabad, 35 posts).
In Hyderabad.
It is a full time job.
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