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Location: Chennai, India
Handle escalated incidents, advanced diagnosis, production change execution, problem management and RCA. Not every engineer covers every technology; the pool as a whole must cover WAN, LAN/WLAN, DC/Core, DDI and Security/SASE across all operating hours.
Owns
L2 incident diagnosis and restoration
Production change execution
Problem management and RCA
OEM/carrier escalation
Major Incident technical support
Runbook development and operational automation
Hands off
Design and standards changes → SCP / DCP / CAP
New builds → Deployment / Lifecycle
First-line triage stays with NOC
Diagnose and restore escalated incidents across WAN, LAN/WLAN, DC and DDI.
Execute approved production changes under CAB, with rollback.
Run problem management and RCA, driving permanent fixes with platform teams.
Escalate to OEMs and carriers and manage them to resolution.
Provide technical leadership on Major Incident bridges.
Troubleshoot Security/SASE connectivity where assigned to the specialist track.
Write and maintain runbooks and transfer knowledge to NOC.
Identify noisy alerts and improve monitoring with platform teams.
Build operational automation (scripts, playbooks, API tooling).
Coach NOC analysts on escalation quality.
Technical
Primary Skills
Routing and switching troubleshooting
Versa SD-WAN
Cisco LAN/WLAN
Nexus / ACI
DNS/DHCP/IPAM (Infoblox)
DNAC
DNS/DHCP/IPAM (Infoblox)
Monitoring/observability
Python, Ansible, APIs (strongly preferred)
Depth varies by track; one primary track per engineer
Soft skills
Structured RCA
Vendor management
Clear bridge communication
Mentoring
CCNP Enterprise
CCNP Data Center or Security for specialists
Versa for WAN resources; Infoblox for DDI resources
ITIL Foundation
Approximately 5+ years in enterprise network operations, including escalation/L2 experience.
Degree or equivalent (assumed).
ServiceNow
Monitoring/observability platforms
Datadog and Opmanager
Catalyst Center
Versa tools
ThousandEyes
Netskope / Check Point consoles (specialists)
Git, Ansible, Python
24x7 rotating coverage with on-call (assumed).
Rosters must show each skill track covered across all operating hours.
MTTR by priority
First-time fix rate
Change success rate
RCA completion and recurring-incident reduction
Runbooks delivered
OEM/carrier escalation turnaround
Skill coverage per shift
(Targets to be agreed with Cargill)
Receives escalations from NOC.
Escalates design-level issues to SCP / DCP / CAP and OEM/carrier issues to vendors.
Receives as-builts and runbooks from Deployment; supplies RCA input to platform teams.
Operate within Cargill ServiceNow processes, Network CAB / Change Management, and Incident, Major Incident and Problem Management.
Comply with Cargill security and privileged-access controls, documentation and knowledge-management standards, and use Cargill-approved code/configuration repositories.
Work as a staff-augmentation resource embedded in a Cargill-led team.
Build increasing competency in Python, Ansible, APIs, infrastructure/configuration automation, Git version control and automated validation, supporting Cargill's move toward automated and autonomous network operations.
Track
Primary skills
WAN / Versa SD-WAN
Versa, BGP/OSPF, carrier troubleshooting
LAN / Cisco switching
Catalyst, STP, VLAN, routing
WLAN
WLC/AP, RF, 802.1X/ISE
DC / Core
Nexus, ACI
DDI
Infoblox DNS/DHCP/IPAM
Network Security / SASE
Netskope, Check Point, Versa security
Monitoring & observability
Alert tuning, dashboards, ThousandEyes
Automation
Python, Ansible, APIs, Git
Each engineer holds one primary track and ideally a secondary one to keep shifts covered during absences. Automation and monitoring skills may also be held as secondary skills within other tracks.
Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
Most IT Jobs posts in Chennai ask for 3–6 years of experience (45% of 790 that say).
From live job posts on CoreHRx, updated 14 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹6.7L – ₹20L a year (typical for IT Jobs in Tamil Nadu, 38 posts).
The post asks for 5 Yrs experience.
In Chennai.
It is a full time job.
Interview preparation · 60 questions
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