Network Services Specialist (NOC Engineer) | Cisco | Juniper | Palo Alto | SD-WAN | Network Operations

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your Role

As a Network Services Specialist (NOC Engineer), you will be responsible for ensuring the availability, performance, security, and reliability of enterprise network services across a global multi-vendor environment. You will provide expert L2/L3 operational support for complex networking infrastructures spanning campus, data center, WAN, SD-WAN, cloud, and security domains, while driving operational excellence and continuous service improvements.

What Will You Do

• Provide L2/L3 support for global enterprise network infrastructure, including LAN, WAN, Data Center, SD-WAN, Cloud, and Security environments.
• Monitor network availability, performance, and security using enterprise observability and network management tools.
• Troubleshoot and resolve complex network incidents within defined SLAs and operational targets.
• Serve as an escalation point for critical incidents and collaborate with engineering teams, OEM vendors, and telecom providers for timely resolution.
• Support and maintain Cisco, Juniper, and Palo Alto networking and security platforms.
• Execute network upgrades, migrations, software patching, vulnerability remediation, and lifecycle management activities.
• Participate in Incident, Change, Problem, and Root Cause Analysis (RCA) processes aligned with ITIL best practices.
• Perform proactive health checks, capacity planning, performance optimization, and trend analysis.
• Support enterprise security and compliance initiatives, ensuring adherence to governance standards.
• Create and maintain SOPs, technical documentation, knowledge articles, and network diagrams.
• Leverage automation and scripting to improve operational efficiency and service delivery.
• Participate in 24x7 operational support and on-call rotations as required.

• 6-9 years of experience in Network Operations, NOC, or Network Engineering.
• Strong knowledge of TCP/IP, Routing & Switching, BGP, OSPF, MPLS, VPNs, and SD-WAN.
• Hands-on experience with Cisco, Juniper, and Palo Alto technologies.
• Expertise in network security, firewalls, VPNs, and Zero Trust architectures.
• Experience with cloud networking (AWS/Azure/GCP) and network monitoring tools.
• Strong troubleshooting, ITIL process knowledge, and communication skills.

• Experience with cloud networking and security environments.
• Knowledge of Python, Ansible, REST APIs, and network automation.
• Familiarity with Git, CI/CD, and Infrastructure as Code (IaC).
• Exposure to network modernization and transformation projects.
• Experience in large global enterprise environments.
• Relevant certifications such as CCNP, PCNSE, JNCIS/JNCIP, ITIL, or Cloud Certifications.

Kyndryl is the world's largest provider of IT infrastructure services serving thousands of enterprise customers in more than 60 countries.

We design, build, manage and modernize the mission-critical information technology the world depends on every day. Our business quite literally powers the vital systems that run banks, stock markets, airlines, automotive and healthcare companies, governments and more.

Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our people are actively discovering, co-creating, and strengthening.