Patent Support Level - 1 (Customer Care Support)

Location: Navi Mumbai, India

Customer Support Executive – Healthcare / Medical Devices (Level 1)

Job Description: Patient Support – Level 1 (Digital Channels)
Job Title: Digital Health Support Executive (Omni Channel)
Industry: Healthcare / Medical Devices
Location: Bangalore (On-site)
Experience: 2+yrs
Employment Type: Full-time
Candidate preference: Male and Female

About the Company
A Bangalore-based system engineering and healthcare technology company established in
2017, specialising in the design and development of high-quality medical devices. The
organisation focuses on creating innovative solutions that support accurate respiratory
diagnostics, effective disease management and improved clinical outcomes.
With a strong emphasis on research and development, engineering excellence and
sustainable innovation, the company aims to make advanced healthcare technology more
affordable and accessible. Its multidisciplinary team of engineers, designers and clinicians
collaborates to develop indigenous, technologically advanced medical solutions that
enhance patient care and contribute to the advancement of global respiratory healthcare.

Website: https://icaltech.com/

About the Role
We are looking for enthusiastic and customer-focused professionals to join our Customer
Support team. The role involves assisting customers with their queries related to medical
devices, providing initial-level support, and ensuring a smooth customer experience.
You will be the first point of contact for customers and will coordinate with the
technical/service engineering team whenever further assistance is required.

• Handle inbound and outbound customer support calls.
• Assist customers with queries related to medical devices and their basic usage.
• Provide Level 1 support and resolve basic customer concerns.
• Understand customer issues and guide them towards appropriate solutions.
• Coordinate with service engineers and technical teams for complex issues.
• Maintain customer interaction records and update details in the CRM/ERP system.
• Follow up with customers to ensure timely resolution of their queries.
• Escalate unresolved issues to the concerned departments.
• 2 years+ of experience in Customer Support, Customer Care or Customer Service.
• Excellent verbal communication and interpersonal skills.
• Basic computer knowledge and familiarity with CRM/ERP systems.

• Strong listening, problem-solving and customer-handling skills.
• Patient, empathetic and customer-oriented approach.
• Experience in healthcare, medical devices or a related industry will be an added

advantage.

• Opportunity to work in the growing healthcare technology industry.
• Exposure to innovative medical devices and healthcare solutions.
• Learn and develop customer support and product knowledge.
• Work with a collaborative team of professionals.
• Good command of English and regional language proficiency (Hindi, Marathi, Tamil,

Telugu, or Kannada) is an advantage

Location

India

Employment type

Full-time

Job location

Bangalore

Workplace & Culture at Sperton

At Sperton, we believe that great results come from great people.

Our culture is built on trust, collaboration, and a shared passion for delivering quality in everything we do.
We are a Norwegian-owned international company with colleagues across Europe, Asia, and the USA , working together seamlessly across time zones and cultures. Our teams are diverse, yet united by the same goal — to connect people and companies in meaningful ways.
We value openness, initiative, and continuous learning. Everyone at Sperton is encouraged to take ownership, share ideas, and challenge existing ways of working to make our solutions even better.
Even though we operate globally, our approach is personal. We take pride in creating a supportive and inclusive environment where people feel heard, respected, and motivated to grow — both professionally and personally.