Principal CRM Tech Lead

Location: India

**About the role:**

We are seeking a highly skilled **Principal CRM Tech Lead** specializing in **CRM Platforms such as Veeva Vault CRM** to drive technical excellence of the product – customizations, configurations, application ownership, and seamless integration across our enterprise ecosystem. This role demands deep technical expertise in **Veeva Vault development, API integrations, and cloud architecture**, along with the ability to **partner with Product Management, technical leaders, and business stakeholders** to deliver scalable and high-impact solutions.

**Key Responsibilities:**
**1\. Application Ownership & Technical Leadership**

• Lead the **design, development, and maintenance** of **Veeva Vault CRM , Veeva Align, Veeva Events Management, Veeva Meeting Hub , Veeva Vault CRM myInsights field reporting and Veeva Content Lab solutions** including configurations, customization and integrations, ensuring performance, scalability, and security.
• Serve as a **design authority**, providing architectural guidance for Veeva Vault applications and integrations.
• Implement and enforce **ITMS (IT Management System) controls**, ensuring compliance and operational excellence.

**2\. Delivery Oversight & Vendor Management**

• Oversee **end-to-end project delivery**, working with internal teams and external vendors to ensure timely, high-quality implementations.
• Manage vendor-led scrum teams, providing **technical oversight and governance** to align with business objectives.
• Define and enforce **best practices, coding standards, and security policies** across development efforts.

**3\. Veeva Vault & Cloud Integration Expertise**

• Architect and develop **scalable Veeva Vault integrations** with enterprise systems using REST/SOAP APIs, Azure Integrations, MuleSoft, or other middleware platforms.
• Optimize **Veeva Vault** capabilities to enhance customer engagement and operational efficiency.
• Ensure seamless integration between **Veeva Vault Platforms, Azure, AWS, GCP, and third-party applications**.

**4\. Strategic Partnerships & Business Alignment**

• Work closely with **Product Management and key business stakeholders** to translate business needs into scalable technical solutions.
• Drive alignment between **engineering teams and enterprise architecture** within a federated architecture model.
• Influence **roadmap decisions** by providing technical insights and feasibility assessments.

**5\. Innovation & Continuous Improvement**

• Stay ahead of industry trends, emerging technologies, and **Veeva Vault advancements** to drive innovation.
• Implement automation, DevOps best practices, and CI/CD pipelines to **accelerate development cycles**.
• Foster a culture of continuous learning and mentorship within the engineering team.

**Required Skills & Qualifications:**

• Bachelor’s degree in engineering, computer science, information technology, or a related technical field, or equivalent experience.
• **10+ years of software engineering experience**, with deep expertise in Veeva Vault Platforms (CRM, Align,VEM,VMH), **Salesforce CRM** .
• **Strong experience with Java SDK , X-Pages, VueJs, Apex, JavaScript, and API development**.
• Proven ability to **design and implement Veeva Vault integrations** with enterprise applications.
• Experience managing **ITMS controls, security, and compliance** in a regulated environment.
• **Hands-on experience with cloud platforms** (Azure, AWS, or GCP) and microservices architectures.
• Strong leadership, vendor management, and delivery oversight experience.
• Ability to partner effectively with **Product Management and cross-functional stakeholders**.
• Excellent communication skills with the ability to influence technical and business leaders.

**Preferred Skills:**

• Veeva Vault CRM / Salesforce **Architect or Developer certifications** (e.g., Salesforce Certified Technical Architect, Certified Application Architect).
• Experience in **Pharma, Healthcare, or Life Sciences** industries.
• Knowledge of **AI/GenAI-powered CRM enhancements** and automation tools.

**Skills**

Application Integrations, Application Programming Interface (API) Security, CI/CD, Cloud Engineering, Configuration Management (CM), Database Management, Data Engineering, Data Integration, Front-End Development, Internet of Things (IoT), Mobile Development, RESTful API Design, Security System Design, Software Development Life Cycle (SDLC), Version Control, Web Development

**Why GSK?**

**Uniting science, technology and talent to get ahead of disease together.**

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

**Inclusion at GSK:**

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at [IN.recruitment-adjustments@gsk.com](http://IN.recruitment-adjustments@gsk.com) to discuss your needs.

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We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more on our [career site](http://www.gsk.com/en-gb/careers/).