Process Manager-BPM - HO & SUPPORT

Job responsibilities:

1. Drafting / designing and then disseminating SOP for Consumer Bank (Liabilities) division of Bank which includes all product led, tech changes, Branch transformation & regular operations, regulatory changes across all products under Consumer Bank.
2. Responsible for identification and review of existing processes for revision/updation.
3. Collaborate with multiple stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information. for any changes/inputs
4. Co-ordinate with all stakeholders to seek sign off on approach. Post sign off, amend / create SOP and circulate the same for approval
5. Responsible for ensuring that implementation & roll out of process within defined TAT of Bank
6. Handling query desk for quick resolution of queries / clarifications raised by channel
7. Providing tailor made solution to Branches for specific business requirements.
8. Provide assistance to product / operations /management.

Job Requirements:

1. Graduate with 7+ yrs experience in drafting SOPs for Consumer Bank (Liabilities) products like Savings account, Fixed Deposits, Trade Finance, Branch Banking operations etc.
2. Ability to decode / interpret regulatory guidelines and drive implementation within the timeline prescribed by regulator
3. Strong communication and collaborative skills
4. Good analytical skills with an eye for detail
5. Should be able to think proactively for process changes from Business Process Re-engineering perspective
6. Should be aware of competitive practices as well as customer journey map
7. Knowledge of Regulatory Guidelines