Product Manager - Employee Benefit

Product Ownership

• Own the product roadmap and backlog for the Employee Benefits platform, with Group Insurance as the core focus area
• Define and prioritize features across the full employee benefits lifecycle: enrollment, dependent/life-event endorsements, benefits utilization, claims, and annual renewals
• Translate business and client (HR/employer) requirements into clear, well-scoped product requirements and user stories
• Own the product for both end users — employees (self-service enrollment, claims tracking, digital ID cards, policy documents) and HR admins (census management, bulk endorsements, reporting, employee query resolution)

Discovery & Requirements

• Conduct user research and requirement-gathering with HR admins, employees, and internal broking/operations teams to identify pain points and opportunities
• Build a working understanding of Group Insurance product structures (sum insured, family floaters, riders, waiting periods, portability, flexible benefit design) to make informed product decisions
• Validate concepts and specs with stakeholders before development, ensuring alignment with insurer capabilities and regulatory requirements

Execution & Delivery

• Write clear PRDs/specs and work with Engineering to deliver features on time and to quality bar
• Partner with Design on employee- and HR-facing UX to ensure the platform is simple and intuitive for non-technical users
• Coordinate UAT, launch readiness, and go-live activities for new features and client onboarding
• Manage and mentor the Associate Product Manager on the employee benefits module

Cross-Functional Coordination

• Work with Claims and Operations teams to ensure the platform supports fast, transparent claims intimation and tracking for employee benefits claims
• Work with Sales/Client Success to understand employer/HR client needs and incoming requirements from new client onboarding
• Coordinate with Quote Management and Policy Administration product owners where employee benefits touches shared systems

Metrics & Continuous Improvement

• Define and track KPIs for the employee benefits module: enrollment completion rate, HR self-serve %, claims turnaround time, platform adoption, and HR/employee satisfaction (NPS/CSAT)
• Use data and user feedback to continuously improve the enrollment, endorsement, and claims experience

Requirements

• 7-8 years of experience in Product Management, preferably in Insurance, InsurTech, Employee Benefits, or BFSI
• Working knowledge of Group Insurance products (Group Health, Group Life, Group Personal Accident, Flexible Benefit Plans) strongly preferred
• Experience building or managing platforms serving multiple user types (e.g., B2B2C — internal ops, employer/HR client, end employee)
• Strong requirement-gathering and stakeholder management skills — comfortable working with HR/employer clients, insurers, and internal ops/claims teams
• Ability to write clear PRDs and work closely with Engineering and Design through the full build cycle
• Comfortable defining and tracking KPIs, and using data to guide prioritization
• Strong communication skills, with experience presenting to stakeholders and cross-functional teams
• Prior experience mentoring or working alongside an Associate PM is a plus