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Senior Analyst provides frontline operational support for Microsoft Dynamics 365 CRM used by global Marketing, Sales, Order Management and Finance teams across multiple regions and time zones. This role focuses on resolving user issues, executing standardized CRM administration tasks, and special improvement initiatives.
Key Responsibilities
• Provide support for users of Dynamics 365 CRM and connected platforms across regions (Americas, EMEA, APAC), following defined SLAs and escalation paths.
• Resolve common issues related to user access, automation flows, data management, views, etc.
• Accurately document issues, impact, and resolution steps to support effective handoffs across time zones (follow-the-sun support).
• Support standardized data quality processes, including duplicate identification, basic imports, and data corrections aligned with global governance.
• Support creation and maintenance of global knowledge articles, FAQs, and how-to documentation.
Most IT Jobs posts in Pune ask for 3–6 years of experience (44% of 1038 that say).
From live job posts on CoreHRx, updated 12 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹16L – ₹26L a year (typical for IT Jobs in Pune, 53 posts).
In Pune.
It is a full time job.
Interview preparation · 12 questions
Preparing for an IT or software developer interview in India? This guide covers the rounds companies run, the technical and HR interview questions asked most often for freshers and experienced developers, sample answers you can adapt, and a simple preparation plan.
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