Senior Manager - Trade Credit Insurance

Job Purpose

To manage the servicing and retention of existing Trade Credit Insurance clients by ensuring effective policy administration, timely renewals, coordination with insurers, and proactive client engagement. The role involves maintaining strong relationships with corporate clients, supporting policyholders throughout the policy lifecycle, and ensuring high levels of client satisfaction and retention.

2. Key Responsibilities

A. Client Retention & Relationship Management

• Manage a portfolio of existing Trade Credit Insurance clients.
• Develop and maintain strong relationships with clients to ensure long-term retention.
• Initiate renewal discussions well in advance of policy expiry.
• Understand client requirements, business changes, and evolving credit risk exposures.
• Identify potential client attrition risks and implement appropriate retention strategies.
• Coordinate with relationship managers and placement teams to retain existing business.
• Identify opportunities for cross-selling and upselling related insurance products.

B. Trade Credit Policy Servicing

• Handle day-to-day servicing requirements of Trade Credit Insurance policies.
• Coordinate policy issuance, endorsements, amendments, cancellations, and renewals.
• Assist clients with buyer additions, deletions, and credit limit enhancement requests.
• Coordinate with insurers for credit limit approvals, modifications, and reviews.
• Ensure timely communication of policy terms, conditions, exclusions, and coverage changes.
• Monitor policy expiry dates and ensure timely renewal documentation.
• Maintain accurate client and policy records.

C. Insurance Company Coordination

• Liaise with insurance companies for policy servicing and client-related requirements.
• Follow up on pending buyer credit limit approvals and credit limit revisions.
• Coordinate with underwriters for policy-related clarifications and exceptions.
• Track insurer response timelines and ensure adherence to agreed service standards.
• Resolve policy-related discrepancies in coordination with insurers.