Senior Service Cloud Developer

Senior Service Cloud Developer

Business Applications·Full-Time·Navi Mumbai

Build Your Future With Us

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.

We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.

AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.

Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.

The Role

At Sovos, we're building the global tax compliance platform that businesses rely on every day, and our customers expect fast, accurate support. As a Senior Service Cloud Developer, you'll own the technical design, build, and quality of our Salesforce Service Cloud platform, covering case management, entitlements and SLAs, knowledge, and omni-channel routing. You'll work closely with Support, Customer Success, and Revenue Operations to turn business requirements into scalable, well-governed solutions, and you'll set the technical standard for Service Cloud development across the Business Applications team.

More specifically, you will:

• Architect and develop Service Cloud solutions using Apex, Lightning Web Components, Flow, and declarative tools, choosing the right approach for each problem.
• Build case lifecycle automation (assignment, escalation, entitlements, milestones, SLAs) and extend Omni-Channel, Email-to-Case, Web-to-Case, Knowledge, and Service Console.
• Design integrations with Jira, customer success platforms, telephony, NetSuite, and Snowflake using REST/SOAP APIs, Platform Events, and middleware.
• Lead design and code reviews, set standards for Apex, LWC, test coverage, and bulkification, and mentor developers and admins.
• Own your deployment pipeline (source control, CI/CD, sandbox strategy, releases) in compliance with change management, SOX, and ITGC requirements, including documented testing and approvals.
• Design, build, and test Agentforce agents (topics, actions, guardrails) and other Einstein capabilities, leveraging AI coding assistants (such as Claude Code) with the Salesforce CLI to scaffold Apex and LWC, generate tests, analyse metadata, and script deployments.
• Apply AI across the delivery lifecycle (code review, impact analysis, documentation, test evidence), holding AI-generated code to the same review, testing, and change management standards as any other change, and share effective AI-assisted practices with the team to improve case deflection and resolution time.

What You Bring to Sovos

• You've built solid experience in Salesforce development (ideally 6+ years), including strong work on Service Cloud (ideally 3+ years).
• Expert-level Apex (triggers, batch, queueable, asynchronous patterns), SOQL/SOSL, and Lightning Web Components.
• Deep knowledge of the Service Cloud data model and features: Cases, Entitlements, Milestones, Omni-Channel, Knowledge, and Service Console.
• Strong experience building integrations with REST/SOAP APIs, Platform Events, and external systems.
• Proficiency with Salesforce DX, the Salesforce CLI, Git-based source control, and CI/CD tooling.
• Working fluency with AI-assisted development: you already use AI coding assistants with the CLI and DX workflows and critically review their output for correctness, security, and maintainability, with sound judgement on responsible AI use, including data privacy, least-privilege access, and verifying AI output before it reaches production.
• Strong communication skills, with the ability to explain technical trade-offs to non-technical stakeholders.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire.

The Process

We believe in a transparent and comprehensive hiring process. Here's what you might expect:

1. Pre-Employment Assessment

Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.

2. Video Interview

A chance to meet as many qualified applicants as possible and get to know you beyond your resume.

3. Meeting with a Recruiter

A conversation to talk through the role, your experience, and your goals.

4. Live Interviews with the Hiring Team

Meet the people you'll work with and dig into the day-to-day of the role.

Life at Sovos

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Global Mentoring Programs
• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Language Learning Support
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Comprehensive Health Insurance (Day 1, company paid)
• Life and Accidental Insurance (company paid)
• Hybrid Work Arrangement
• Annual Health Check-up

Equal Opportunity Employer
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.

More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.

Ready to make your move?

We'd love to hear from you. Use the Apply button at the top of this page to submit your application

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