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Location: Hyderabad, India
Job Summary The Senior Software Engineer - ServiceNow AI, Otto & Automation is responsible for implementing and expanding ServiceNow AI and automation capabilities, including Otto, Now Assist, Virtual Agent, AI Agents, and intelligent workflow automation. This role partners with business stakeholders to drive innovation, improve employee experiences, and accelerate enterprise productivity. Key Responsibilities · Lead implementation of ServiceNow AI and automation capabilities including Otto, Now Assist, Virtual Agent, Predictive Intelligence, and AI Agents. · Design intelligent workflows and AI-powered employee experiences. · Identify automation opportunities across IT, HR, and enterprise services. · Provide technical leadership and mentoring for ServiceNow development teams. · Partner with stakeholders to define AI use cases, business value, and adoption strategies. · Ensure AI solutions comply with governance, security, and responsible AI practices. · Support platform upgrades and adoption of new ServiceNow AI capabilities. · Drive continuous improvement and innovation across the ServiceNow platform. Required Qualifications · 6+ years of ServiceNow development and platform experience. · Experience implementing ServiceNow AI, Virtual Agent, Now Assist, Otto, MCP Server and automation capabilities. · Strong ServiceNow development skills including JavaScript, Glide API, Flow Designer, and IntegrationHub. · Experience leading technical initiatives and delivering enterprise-scale solutions. · Strong communication and stakeholder management skills. Preferred Qualifications · ServiceNow certifications including CSA and CAD/CSI. · Experience with Generative AI, Agentic AI and conversational AI technologies. · Experience implementing enterprise automation programs. · Knowledge of AI governance, security, AI Control tower and adoption frameworks. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
Most IT Jobs posts in Hyderabad ask for 3–6 years of experience (47% of 1507 that say).
From live job posts on CoreHRx, updated 13 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹10L – ₹25L a year (typical for IT Jobs in India, 835 posts).
The post asks for 6 Yrs experience.
In Hyderabad.
It is a full time job.
Interview preparation · 60 questions
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