Senior Technical Architect

Location: Bangalore
Department: Engineering

As a Senior Technical Architect at Salesforce, you will support the full implementation lifecycle, from scoping to deployment in an evolving ecosystem consisting of clients and partners.

You will be responsible for optimally solutioning the enterprise application E2E, designing and building the Salesforce Industry-specific Communication Cloud industry solutions.

As a Technical Architect, you will become a deep product expert with Retail Execution applications, and work closely with our sales and delivery teams to ensure customer success.

Responsibilities:

• Lead functional and technical workshops, demonstrating leadership skills in designing, delivering, testing, and deploying.
• Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, LWC, and other modern UI techniques.
• Serve as a trusted advisor to the client, driving conversations with their Enterprise Architects and business partners that shape the architectural vision, and establish a program architectural roadmap.
• Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners.
• Guide our customers, partners, and implementation teams on how best to implement digital transformation with the Salesforce platform using Salesforce Industries.
• Establish trust with the customer’s leadership, promoting and/or implementing standard processes with SFI and Salesforce.
• Build out sophisticated business processes using native Salesforce Industries technology and the toolkit of the Force.com platform and integration tools.
• Research, recommend, and implement AppExchange applications and Salesforce upgrades to help meet business needs.
• Successfully create custom enterprise applications using Salesforce.com and integrate Salesforce.com with other enterprise systems.
• Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.
• Highlight and lead risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion.

Required Experience:

• 14+ years of experience in developing technology solutions.
• 3+ years of experience in handling client-facing projects in positions of increasing responsibility in the context of systems development and related business consulting.
• Expertise in one or multiple of: Salesforce Sales/Service/Experience Cloud, and Vlocity Omnistudio, CG cloud, Revenue cloud, RCA, FMCG, Retail, trade promotion.
• Expertise in one or multiple domains of: Trade Promotion Management & Optimisation, Account Planning, important metric Management, Retail Execution, Visit Planning/Execution, Salesforce maps, Sales Agreement.
• Integration Architecture (Must have) - Conceptualize end-to-end integration projects & knowledge of authentication mechanism.
• Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration.
• Working knowledge on continuous integration, working with repositories (e.g., Git).
• Strong experience in designing and architecting large-scale applications.
• Detailed understanding of Solution architecting & Estimation process.
• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others).
• Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect).
• OmniStudio Developer/Consultant.

Benefits:

• Unleash Your Potential: When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

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