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Location: Bangalore, India
Job Description
Servicenow Consultant
ITSM/CMDB/ITAM/GRC
Role Summary
The ServiceNow Business Analyst acts as a functional bridge between business stakeholders and technical teams, driving requirements for ITSM, CMDB, and ITOM modules.
The role focuses on translating business needs into scalable ServiceNow solutions, ensuring alignment with ITIL, CSDM, and enterprise governance standards.
Key Responsibilities
✅ Business Analysis & Delivery
Conduct requirements elicitation workshops with IT, Operations, and Infrastructure teams
Document user stories, acceptance criteria, process flows, and functional specifications
Translate business needs into clear requirements for developers and architects
Support end-to-end project lifecycle (Design → Build → Test → Deploy)
✅ ITSM Functional Responsibilities
Gather and analyze requirements across: Incident Management
Problem Management
Change Management
Request & Service Catalog
Define workflows, SLAs, approvals, and automation opportunities
Ensure ITSM processes are aligned with ITIL best practices
✅ CMDB & CSDM Responsibilities
Understand and document CMDB data model, CI classes, and relationships
Support CSDM adoption and service modeling initiatives
Work with stakeholders to define: Business Applications
Application Services
Technical Services
Ensure CMDB supports impact analysis, change, and service visibility
✅ ITAM Functional Responsibilities
Manage IT assets throughout their lifecycle:
Planning and forecasting
Procurement and acquisition
Deployment and installation
Maintenance and support
Refresh and replacement
Retirement and disposal
Track hardware inventory and ownership
Manage asset allocation and transfers
Monitor warranties and maintenance contracts
Ensure asset recovery during employee offboarding
Support asset refresh programs
Manage software licenses and subscriptions
Track software usage and compliance
Perform license reconciliation
Support vendor audits
Optimize software spend and license utilization
Maintain accurate asset records
Ensure data quality between ITAM and CMDB
Track asset relationships and dependencies
Support configuration item (CI) governance
Coordinate with procurement teams
Manage vendor contracts and renewals
Monitor maintenance agreements
Track license and support entitlements
Ensure adherence to software licensing terms
Support internal and external audits
Maintain audit-ready asset records
Manage risk related to unauthorized software or assets
Track asset costs and depreciation
Support budgeting and forecasting
Optimize IT asset investments
Identify cost-saving opportunities and eliminate unused assets
Define ITAM policies and procedures
Establish asset management standards
Create KPIs and dashboards
Report asset utilization, compliance, and financial metrics to stakeholders
Required Skills & Experience
✅ Must-Have
4–6+ years of experience as a Developer in ServiceNow
Hands-on exposure to: ITSM processes
CMDB & CSDM fundamentals
ITAM concepts
Strong understanding of:
ITIL framework
ServiceNow platform capabilities
✅ Good-to-Have
Exposure to: Integration use cases (REST, APIs)
CMDB governance / data quality concepts
Reporting / dashboards
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA) & CAD
ITIL v4 Certification
ServiceNow CIS (ITSM / CMDB / ITAM)
Key Competencies
Strong analytical and problem-solving skills
Ability to work as a functional–technical bridge
Excellent communication & stakeholder management
Experience in consulting / multi-client environments
B-Tech/BCA/MCA
Certified Application Developer (Desired)
Other Service-Now Certifications (Preferred)
Job Info
Job Identification
30049807
Posting Date
11/04/2026
Degree Level
Graduation
Job Schedule
Full time
Locations
One, Bangalore, Karnataka, 560103, IN
Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
Most Consultancy Jobs posts in Bangalore ask for 3–6 years of experience (37% of 113 that say).
From live job posts on CoreHRx, updated 13 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post asks for 4–6 Yrs experience.
In Bangalore.
It is a full time job.
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