Specialist, Workday Solutions

Location: Hyderabad, Telangana
Department: Human Resources

Electronic Arts creates incredible entertainment experiences that inspire players and fans worldwide. Here, everyone is part of the story, part of a community that connects people globally. It's a place where creativity thrives, new perspectives are welcomed, and ideas matter.

As a Specialist, Workday Solutions, you will be an individual contributor responsible for advanced Workday transaction processing, issue resolution, data integrity, and team guidance. This role ensures accurate and compliant execution of Workday processes and supports operational effectiveness across global People Experience activities.

You will manage complex Workday transactions, maintain data integrity, and resolve global People Experience inquiries. You will partner across time zones with PE Shared Services and PEIT to improve People Experience workflows and guide teammates.

Responsibilities:

• Process complex Workday transactions across global People Experience workflows within service levels.
• Troubleshoot Workday inquiries and escalate system defects to PEIT partners.
• Audit Workday data and analyse reports to correct errors and maintain compliance.
• Identify causes of recurring issues and recommend workflow improvements.
• Update process documentation and knowledge articles to reflect system configurations.
• Validate system releases and participate in user acceptance testing.
• Coach and onboard teammates on transaction processing and non-routine inquiries.

Required Qualifications:

• 4+ years of experience in HRIS, HR Operations, or Shared Services.
• Bachelor’s degree in HR Management, Business Administration, or equivalent experience.
• Experience managing Workday business processes and HR data structures.

Core Experience:

• Experience tracking and resolving inquiries in ServiceNow or similar case management systems.
• Experience conducting data audits, analysing trends, and maintaining compliance controls.
• Experience using Microsoft or Google Workspace for data analysis and documentation.
• Experience supporting global partners in English across multiple time zones.

Benefits: Electronic Arts offers a comprehensive benefits package, including physical, emotional, financial, professional, and community well-being support. Benefits are customised to meet local needs and may include medical insurance, mental wellness support, pension plans, paid time off, family leave, free games, and more.