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Location: Hyderabad, India
Scope: Core responsibilities to support the global customers using Dispatcher Warehouse Management System (WMS) application. Gaining knowledge to become a techno-functional expert in WMS product. Taking ownership of customer issues and resolve them by analysing the logs and source code. Raising requests with PD team to fix existing application issues. Having effective customer communication Technical Environment: Backend: Oracle DB Software: Pro*C, PL/SQL Frontend: Java, Spring Boot, React JS Scripting & Development: JavaScript, Unix Shell Scripting Integrations: REST API, SOAP API, Flat file Integration IM / PM / CM: ServiceNow Platform, JIRA What you’ll do: Provide application support to global customers on WMS product with end-to-end ownership, proactive and innovative approach. Driving resolution of customer issues mostly of high complexity and criticality including non-functional / performance related issues. Provides direction and inputs for Root Cause analysis and proposes prevention ideas. Demonstrates high technical expertise as required to support concerned solution, for e.g., DBMS (ex: SQL, Oracle) for application support; reviewing and improving queries execution etc. Code debugging Troubleshooting application issues Product and Domain: Develop good knowledge of product features and functionalitie Possess good knowledge of relevant industry domain and business processes of the customers Demonstrates good capability to have interactions related to business process impact and work-arounds with customers during issue resolution Proactively gains knowledge of new features and functionalities in future releases Guides/assists team members to resolve medium complexity issues. Collaborates with TAM and supports consumption/adoption improvement plans. Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness. Communicates (verbal and written) effectively with customers and Blue Yonder stakeholders, pro-actively guides team members to communicate and influence customer positively. Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners, provides guidance on collaboration challenges. Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).
What we are looking for: Bachelor’s degree in computer science, IT, or related field. 2-5 years of experience in Application Support domain. Knowledge on any Warehouse Management System application (preferably Dispatcher WMS) or Supply Chain domain Strong analysis skill in PL/SQL or Pro*C Demonstrable experience in analysing code and supporting of enterprise applications RDBMS concepts, SQLs Good to have Java, Unix Shell Scripting knowledge. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
Most Customer Services Jobs posts in Hyderabad ask for 3–6 years of experience (40% of 45 that say).
From live job posts on CoreHRx, updated 13 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹3.4L – ₹10L a year (typical for Customer Services Jobs in India, 48 posts).
The post asks for 2–5 Yrs experience.
In Hyderabad.
It is a full time job.
Interview preparation · 60 questions
This guide is for Indian job seekers preparing for Java backend roles, from freshers facing campus and first-job interviews to experienced developers moving into senior positions at product companies and IT services firms. It covers what interviewers ask most in 2025 and 2026 on Java 17 and 21 and Spring Boot 3: OOP, collections, equals and hashCode, streams, exceptions, concurrency and JVM memory, then dependency injection, auto-configuration, REST controllers, validation, JPA and Hibernate, security, microservices and testing. Questions are grouped as easy, medium and hard. Read each answer, compile the code yourself and practise explaining it aloud.
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