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Role at a glance
You will
Work Location: Noida
Ensure prompt and complete resolution of technical challenges and business issues
Advocate customers' priorities internally within Marketo
Experience
2+ years
Must-have skills
CSSHTMLJavaScriptPHPSQLXML
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Job description
About the Role: Technical Support Associate I
Work Location: Noida
We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.
Responsibilities:
Provide exceptional Support to our customers; ensuring case management, Service Level Targets and C-SAT goals are met
Ensure prompt and complete resolution of technical challenges and business issues
Advocate customers' priorities internally within Marketo
Serve as an authority, in specific functional and technical areas of the Marketo technology
Communicate clearly and precisely with your customers in written and verbal form, and maintain accurate and timely records in our case tracking system
Share standard methodologies with team members to improve the quality and efficiency of customer support and contribute to the knowledge base
Be part of a 24x7 Support Team
Required Skills / Experience:
Must be a technical graduate
At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment
Technical Support or implementation experience, supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications ideally in a SaaS environment
Excellent organizational skills -ability to prioritize, lead, multi-task and execute projects involving multiple departments.
Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate effectively with all levels of professional staff. Ability to explain complex concepts simply.
Excellent analytical skills and ability to navigate challenging situations in a professional manner.
Ability to multi-task and perform effectively under pressure
Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)
Fluency in multiple languages a plus.
General cultural awareness, particularly for agents who are supporting customers in region other than the one they're located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)
This page is for Indian job seekers preparing for JavaScript interviews, from freshers facing their first technical round to experienced developers targeting product companies. It covers 60 questions in three levels: easy questions on core language basics, medium questions on closures, this, promises and the event loop, and hard questions on polyfills, performance and tricky edge cases. Each answer is written the way a strong candidate would say it, with short code you can run in the browser console or Node. Read the answer, try the code, then explain it aloud in your own words.
Questions you may be asked
What is the difference between var, let and const?
What are the primitive data types in JavaScript?
What is the difference between == and ===?
What is the difference between null and undefined?
