₹10L – ₹25L a year estimatetypical for IT Jobs in India, 828 posts
Posted 9 days ago
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Role at a glance
You will
Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and…
Support the implementation and integration of Tufin products within customers’ infrastructure
Develop a deep understanding of the customers’ technical environment
Experience
3+ years
Must-have skills
LinuxNetwork SecurityAdministration
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Job description
Tufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.
As a Technical Support Engineer- Tier 2 at Tufin you will:
Provide technical support to worldwide customers and partners using all methods of communication.
Troubleshoot to full resolution of issues within the Tufin suite and OS
Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
Support the implementation and integration of Tufin products within customers’ infrastructure
Help to document best practices in maintaining Tufin solutions
Develop a deep understanding of the customers’ technical environment
Support the EMEA region
3+ years implementation/operations experience of network/security systems OR experience of Linux servers
Previous customer/end user facing experience as a technical lead
Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)
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Questions you may be asked
What is the difference between mutable and immutable types in Python?
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