Account Representative-4

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Job Description:

Job Summary:

The Account Representative (AR) provides comprehensive, day-to-day account-level support to both internal and external clients. The ideal candidate should possess the ability to approach and solve a variety of simple to complex problems throughout the day, demonstrating quick and independent thinking. This position is ideal for detail-oriented professionals who thrive in a collaborative, client-focused environment and are comfortable managing multiple transactional and reporting tasks.

Responsibilities/Duties:

• Account Support: Manage new and modified packages, update client codes, and oversee location changes, ensuring all pricing and transactional details are accurate.
• Collaboration: Work closely with Account Managers, participating in reviews and checklists to maintain high standards in account management and client satisfaction.
• Support Case Management: Oversee all day-to-day account-level support cases from initiation to resolution, including handling account-level escalations.
• Process Breakdowns & Error Tracking: Own the submission, escalation, and resolution of Salesforce error/help desk tickets, tracking progress and ensuring all issues are addressed. Tag Account Managers for oversight and escalate as needed.
• Reporting: Fulfill ad-hoc and trend analysis reporting requests from clients and internal teams, redirecting to self-serve options when possible. Support recurring client reporting needs, compile data for business reviews, and fulfill the First Impression Process for high-value accounts.
• Vendor Management: Administer vendor enrollments, removals, and ongoing maintenance for existing vendor programs to ensure compliance and accuracy.

Other Duties:

· Demonstrates ownership of assigned accounts and cases, ensuring timely follow-through and resolution.

· Works collaboratively with Account Managers and internal teams to maintain client relationships and uphold service standards.

· Maintains thorough documentation and reporting to support operational transparency and client needs.

Qualifications, Skills and Experience:

• 1-2 years’ experience in account management, customer service, or related field preferred.

· Strong communication and organizational skills.

· Must be proficient in Microsoft Word, Excel, and PowerPoint.

· Knowledge of Business Intelligence tools preferred.

· Proficiency with Salesforce or similar CRM platforms is highly desirable.

· Have a passion for data and understand how to analyze & spot trends or anomalies.

· Highly organized, disciplined and detail oriented.

· Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

· Excellent written and verbal communication skills

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

Equal opportunities

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

You must have a right to work in Australia indefinitely that does not involve sponsorship by the Company.

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com.

- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.