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Job description
Location: Pune, Maharashtra, India Department: LTR
Architect
Job requirements
Experience Range: 7 to 10 years of professional experience, including at least 6 years of specialized expertise in Salesforce Marketing Cloud and CRM platforms Key Responsibilities:
Collaborate with stakeholders to define business requirements, deliverables, and proactively manage expectations throughout project execution
Design and architect scalable Salesforce Marketing Cloud solutions that directly address complex business needs and support organizational growth
Lead technical design sessions, document comprehensive technical solutions, and identify gaps between current and target states to drive project success
Oversee and govern the technical delivery of custom development, integrations, and data migration for Salesforce Marketing Cloud implementations, ensuring timely and high-quality outcomes
Establish and enforce coding standards, conduct rigorous code reviews, and ensure adherence to best practices for quality and maintainability
Troubleshoot and resolve critical system issues, conducting deep technical analysis to identify root causes and implement effective solutions
Engage with Salesforce product teams to support solution delivery and leverage platform enhancements for client benefit
Contribute to pre-sales activities, including discovery sessions, technical deep-dives, and development of proof-of-concept solutions to support business development
Required Skills:
Expert proficiency in Salesforce Marketing Cloud Engagement, Personalization, Insights, and Account Engagement
Advanced experience with Salesforce Marketing Cloud Connect and Journey Builder
Hands-on expertise with Mobile Studio and Automation Studio
Proficient in AMPScript, JavaScript, Server-Side JavaScript (SSJS), HTML, and CSS
Strong SQL skills for data manipulation and segmentation within Salesforce Marketing Cloud
Experience integrating Salesforce Marketing Cloud with external systems using APIs and ETL tools
Comprehensive understanding of platform authentication patterns including SAML, SSO, and OAuth
In-depth knowledge of Salesforce data sharing, visibility, and security best practices (TLS, SSL)
Familiarity with Sales, Service, and Community Clouds
Proficient in environment management, release management, code versioning, and deployment methodologies
Preferred Skills:
Experience with Apex and Visualforce development for custom Salesforce solutions
Hands-on knowledge of Lightning components and mobile development technologies
Demonstrated ability in designing and delivering large-scale web-based systems
Experience with Data Cloud and Agent Force
Background in advanced reporting and marketing automation integration
Desired Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a closely related field
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