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Customer Care Manager

Mahindra & Mahindra Limited

Full time
Location
Chennai, Guwahati
Work mode
Not stated
Salary
₹3.4L – ₹9.1L a year estimatetypical for Customer Services Jobs in India, 40 posts
Posted 9 days ago Last checked 3 days ago

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Role at a glance

You will
  • Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet…
Education
Diploma

Job description

Location: Chennai, India

## **Responsibilities & Key Deliverables**

Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data

## **Preferred Industries**

## **Education Qualification**

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

## **General Experience**

5 years and above

Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.

Job market insights

₹3.4L – ₹9.1L advertised yearly salary for Customer Services Jobs in India (middle half of 40 posts that show a salary; median ₹4.5L)
123 more open jobs at Mahindra & Mahindra Limited

Hiring most for Customer Services Jobs in Chennai

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From live job posts on CoreHRx, updated 12 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.

Questions about this job

What is the salary for this Customer Care Manager job?

The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹3.4L – ₹9.1L a year (typical for Customer Services Jobs in India, 40 posts).

Where is this job based?

In Chennai, Guwahati.

What kind of job is this?

It is a full time job.

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