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Role at a glance
You will
Drive benefits realization tracking and ensure ROI accountability across the portfolio with organizational goals ensuring D&T…
Establish governance structures for performance reporting, including cadence, accountability, and escalation mechanisms ensuring…
Lead the development of advanced analytics models to forecast performance trends and identify strategic opportunities enabling proactive…
Experience
12+ years
Education
Bachelor's degree
Must-have skills
Business AnalysisPerformance ManagementPower BIProject ManagementPythonStakeholder Management
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Job description
Location: Pune, India
Purpose of the Job
The Enterprise Performance & Metrics Manager is responsible for shaping and leading the functional performance measurement and optimization across the Digital & Technology function. This role drives the development of enterprise-wide functional performance frameworks and KPI’s, ensures alignment with D&T Strategic and Functional Roadmap and fosters a culture of data-driven decision-making and continuous improvement.
Operating at a leadership level, the role partners with Senior stakeholders to define strategic and functional KPIs and obtains industry benchmarks for the function, aligned with Aramex’s D&T goals, defines and monitors performance against these metrics and communicates findings to drive data-driven decision-making.
Additionally, they identify opportunities for process improvement, implement optimization strategies, and ensure the accuracy of performance data, establishes governance around performance reporting, and lead cross-functional initiatives that enhance operational excellence, resource efficiency and portfolio value realization.
Job Description
Customer
Influence strategic planning and investment decisions through data-backed narratives ensuring customer needs are reflected in strategic priorities.
Benchmark D&T Functional performance against global standards and industry best practices enhancing customer satisfaction through competitive performance.
Drive benefits realization tracking and ensure ROI accountability across the portfolio with organizational goals ensuring D&T Transformational and BAU initiatives deliver tangible value to customers and stakeholders.
People
Partner with senior D&T leaders across functions to co-create KPIs and performance dashboards that support strategic priorities building alignment and shared ownership of performance goals.
Present performance insights and recommendations to D&T Leadership-led forums and relevant governance, delivery and monitoring boards helping to facilitate informed decision-making and leadership engagement.
Operations
Define and lead the enterprise D&T performance strategy, ensuring alignment with D&T Strategic/Operational goals and transformation initiatives
Establish governance structures for performance reporting, including cadence, accountability, and escalation mechanisms ensuring disciplined execution and transparency.
Lead the development of advanced analytics models to forecast performance trends and identify strategic opportunities enabling proactive operational planning and agility.
Support the strategic portfolio view of all D&T initiatives, ensuring alignment with enterprise priorities and resource optimization.
Govern vendor performance metrics and ensure strategic alignment with sourcing and procurement strategies.
Financial Result
Support prioritization and budget allocation discussions with Finance, D&T Leadership and appropriate forums.
Lead performance reviews of financial metrics, including cost efficiency, budget adherence, and value delivery.
Drive, track and report on benefits realization tracking and ensure ROI accountability across the portfolio with organizational goals ensuring financial returns on investments are measured and achieved.
Job Requirements - Experience and Education
Bachelor’s degree in Finance, Business Administration, Data Science, Information Systems, or related field.
Minimum 12+ years of experience in performance strategy, enterprise metrics, or digital transformation. Role in Financial Planning and Reporting would be considered advantageous.
Proven track record of influencing executive decision-making through performance insights.
Understanding of IT governance, Business Analysis or Portfolio or Project management & reporting.
Expertise in advanced analytics tools (e.g., Power BI, Tableau, Python, R) and performance management frameworks (e.g., ITIL, COBIT, OKRs).
Experience in managing cross-functional teams and driving enterprise-wide initiatives.
Solid experience in KPI / performance framework design.
Leadership Behaviors
Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus
Skills
Communication Skills Cross-Functional Collaboration Decision Making Influencing Skills Leadership Skills Negotiation Skills Project Management Stakeholder Management Strategic Thinking Analytical Thinking Data Analytics Performance Metrics Business Acumen Financial Acumen
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