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Location: Bangalore, India
Job Description
Key Responsibilities
Monitoring & Event Management
Monitor 24×7 operational dashboards across GPU clusters, servers, storage platforms, and network fabrics.
Triage and investigate alarms generated by monitoring platforms including Zabbix, Grafana, Prometheus, NVIDIA DCGM, and vendor-specific tools.
Correlate events across compute, network, and facility layers to identify root causes and reduce alert noise.
Fine-tune monitoring thresholds and alerting mechanisms to improve operational effectiveness.
Incident Response
Log, classify, prioritize, and track incidents using ServiceNow, Jira Service Management, or similar ITSM platforms.
Execute documented runbooks and Standard Operating Procedures (SOPs).
Perform first-level troubleshooting across Linux systems, networking, virtualization, and infrastructure platforms.
Escalate incidents to L2/L3 support teams, on-site field engineers, or OEM vendors in accordance with established escalation procedures.
Drive incident resolution within agreed SLAs and maintain accurate incident timelines and records.
Change & Request Fulfillment
Support planned maintenance activities and change implementations across data center environments.
Fulfill standard service requests in accordance with operational procedures.
Validate infrastructure health before and after changes and initiate rollback procedures when required.
Customer & Stakeholder Communication
Provide timely, accurate, and professional updates throughout the incident lifecycle.
Publish shift handover reports, daily service health summaries, and incident notifications.
Coordinate effectively with internal stakeholders, customers, vendors, and engineering teams.
Continuous Improvement
Develop and maintain technical runbooks, SOPs, and knowledge-base documentation.
Participate in post-incident reviews and contribute to corrective and preventive actions.
Identify opportunities for automation and process optimization.
Required Qualifications
Minimum 3 years of experience in a NOC, SOC, or 24×7 operations environment supporting enterprise or data center infrastructure.
Working knowledge of Linux administration and Windows Server fundamentals.
Solid understanding of:TCP/IP Networking
VLANs
Routing & Switching
DNS
Load Balancing
Firewalls
Hands-on experience with monitoring tools such as:Zabbix
Nagios
PRTG
Grafana
Prometheus
Experience using ITIL-aligned ticketing platforms such as:ServiceNow
Jira Service Management
Remedy
Ability to work rotating 24×7 shifts, including nights, weekends, and public holidays.
Strong verbal and written English communication skills.
Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent practical experience.
Preferred Qualifications
Experience supporting NVIDIA GPU platforms, including DGX/HGX environments and DCGM monitoring.
Familiarity with InfiniBand, RoCE, or high-speed Ethernet fabrics.
Exposure to virtualization, containerized infrastructure, and Kubernetes environments.
Relevant certifications such as:ITIL v4 Foundation
CCNA
RHCSA
CompTIA Network+
CompTIA Server+
Previous experience working in a:Managed Services Provider (MSP)
Hyperscale Data Center
Telecommunications NOC Environment
Basic scripting knowledge in Python, Bash, or PowerShell.
What Success Looks Like
Rapid and accurate incident identification and resolution.
Consistent SLA achievement and operational excellence.
Clear customer communication during critical incidents.
Continuous contribution to automation, documentation, and operational improvements.
Strong collaboration with engineering, vendor, and customer teams.
Join us and help operate next-generation AI, GPU, and data center infrastructure at scale.
Job Info
Job Identification
31299
Posting Date
11/04/2026
Apply Before
11/19/2026
Degree Level
Bachelor's Degree
Job Schedule
Full time
Locations
Bangalore, Karnataka, India
Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
Most IT Jobs posts in Bangalore ask for 3–6 years of experience (41% of 3873 that say).
From live job posts on CoreHRx, updated 10 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹15L – ₹25L a year (typical for IT Jobs in Bangalore, 255 posts).
The post asks for 3 Yrs experience.
In Bangalore.
It is a full time job.
Interview preparation · 60 questions
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