ProdOps Engineer 4 (DevOps Engineer)

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Job title: ProdOps Engineer 4

About the Role:

As a Lead ProdOps Engineer, you will provide hands-on technical leadership for the reliability, availability, and operational health of our production SaaS platforms. You will lead complex production incidents, drive automation and platform improvements, and help evolve Production Operations towards a more proactive and engineering-driven operating model.

Work Location : Black Duck Software, Bangalore

Work mode : Hybrid

Experience : 8+ years

Key Requirements

• 8+ years of experience in Production Operations, Production Engineering, SRE, DevOps, Cloud Operations, or a similar role.
• Strong experience supporting business-critical SaaS production environments.
• Experience leading major incidents, TBs, SWARMs, war rooms, or equivalent incident-response activities.
• Strong hands-on experience with Kubernetes, Docker, and GCP/AWS/Azure, with GCP preferred.
• Experience with Terraform, Infrastructure as Code, CI/CD, and GitOps, including tools such as ArgoCD, GitLab CI, GitHub Actions, Jenkins, or Harness.
• Strong scripting and automation skills using Python, Bash, Go, or equivalent technologies.
• Experience with observability technologies such as Prometheus, Grafana, ELK Stack, Datadog, or New Relic.
• Practical experience using AI, Generative AI, or AI-assisted engineering tools for troubleshooting, automation, operational analysis, or production engineering.
• Strong troubleshooting skills across Kubernetes, cloud infrastructure, applications, databases, networking, and distributed systems.
• Experience with production patching, Kubernetes/platform upgrades, RCA, and incident prevention.
• Strong technical leadership, problem-solving, mentoring, and communication skills.
• Flexibility to provide technical support outside regular working hours when required for critical production incidents.

Preferred Qualifications:

• Experience leading complex Kubernetes/GKE upgrades in production environments.
• Experience with self-service automation, alert reduction, PostgreSQL, backup/DR, Kafka/RabbitMQ/Pub/Sub/SQS, and Ansible.
• Experience using AI-assisted engineering or AIOps in Production Operations, SRE, or DevOps.
• CKA, CKAD, and/or CKS certification is preferred.

Key Responsibilities

• Lead Technical Bridges (TBs), SWARMs, war rooms, and major production incidents, driving troubleshooting, mitigation, service restoration, and follow-up actions.
• Act as a technical escalation point for complex issues across applications, Kubernetes, cloud infrastructure, databases, and networking.
• Provide technical guidance to the 24/7 Production Operations team, with flexibility to support critical incidents outside regular working hours when required.
• Lead and coordinate production patching and platform lifecycle activities, including Kubernetes, GKE, EKS, and AKS upgrades and security patching.
• Automate repetitive operational activities using Python, Bash, Go, Terraform, CI/CD, and GitOps.
• Leverage AI and Generative AI tools for troubleshooting, log and alert analysis, automation, knowledge retrieval, and proactive issue identification.
• Improve monitoring, observability, and alert quality, including reducing noisy, duplicate, obsolete, and non-actionable alerts.
• Drive improvements in MTTA, MTTR, incident prevention, and production reliability.
• Lead and contribute to Root Cause Analysis (RCA) and turn incident learnings into automation and permanent corrective actions.
• Develop reusable operational tooling and self-service capabilities to reduce manual intervention.
• Mentor ProdOps engineers and collaborate with Engineering, SRE, DevOps, Cloud Platform, Security, and Support teams.

What We Offer

• A technical leadership role helping shape and mature Production Operations.
• Hands-on work across cloud, Kubernetes, automation, AI-assisted operations, and observability.
• Opportunity to drive the shift from reactive support to proactive, automated production engineering.
• Continuous learning and professional development.
• Competitive compensation and benefits.
• Flexible working hours and a hybrid work environment.

Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.