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Location: Mumbai, India
Job Description
Source merchants for POS/EDC/Bharat QR/UPI and identify opportunities for CMS across assigned markets and segments.
Work with mapped branches/RM teams to drive leads, campaigns, and product penetration and ensure smooth handover for implementation.
Generate independent leads via references, market mapping, and networking; target priority industries/sectors with tailored propositions.
Collections: Physical & Electronic Collections, Smart Collect/Virtual Accounts, Payment Gateway, e-NACH, BBPS, Cash, UPI.
Payments: Physical & Electronic Payments, Dividend mandates, vendor/salary payouts, UPI payouts, Corporate Remittance
Merchant Acquiring: POS/EDC/Bharat QR with appropriate MDR/subvention constructs.
Coordinate with operations/implementation for seamless go-live; ensure activation and throughput (TPV/collections).
Build deep client relationships to retain and grow wallets, cross-sell/up-sell adjacent products, and proactively resolve service issues.
Train and enable Branch Banking/Relationship teams to sell CMS and Acquiring products effectively.
Conduct system demos for Potential & Existing clients; run visibility campaigns and provide marketing collaterals to drive penetration.
Ensure KYC/AML and documentation standards are met; maintain AOF accuracy and policy adherence.
Explain chargebacks/fraud risks for all product offering and follow audit/compliance
requirements throughout deal lifecycle.
New acquisitions: POS/QR terminals, CMS mandates
Activation & throughput: TPV, fee realization.
Penetration: Product adoption across mapped branches/segments.
Portfolio health: Retention, cross-sell/up-sell, NPS/CSAT.
Risk & compliance: Zero critical audit findings; KYC accuracy.
Job Info
Job Identification
273642
Job Category
Consumer Bank
Posting Date
11/04/2026
Apply Before
12/04/2026
Degree Level
Bachelor's Degree
Job Schedule
Full time
Locations
Kotak Infiniti, Building No. 21, Mumbai, Maharashtra, 400097, IN
Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
Most Customer Services Jobs posts in Mumbai ask for 1–3 years of experience (35% of 23 that say).
From live job posts on CoreHRx, updated 6 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹2.9L – ₹8.6L a year (typical for Customer Services Jobs in India, 49 posts).
In Mumbai.
It is a full time job.
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