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Role at a glance
You will
Lead implementation of site-wide quality improvement initiatives
Conduct data analysis to identify trends and improvement opportunities
Manage multiple quality projects from inception to completion
Experience
5+ years
Education
Bachelor's degree
Must-have skills
Data AnalysisProject ManagementQuality ManagementSQLSix Sigma
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Job description
Location: Chennai, India
Description The Quality Site Specialist serves as a strategic program manager focused on driving site-level quality excellence within Amazon's operations. This role bridges the gap between strategic quality initiatives and operational execution, working closely with quality teams, site leadership, and operations to implement and sustain quality improvements. The position requires strong analytical capabilities, proven program management expertise, and the ability to influence without authority to drive measurable quality improvements across all workflows. Key job responsibilities
Lead implementation of site-wide quality improvement initiatives
Perform root cause analysis and develop corrective action plans for quality issues
Partner with site leadership and operations to drive quality excellence
Conduct data analysis to identify trends and improvement opportunities
Manage multiple quality projects from inception to completion
Develop and maintain quality metrics dashboards and reporting systems
Perform regular Gemba walks and side-by-sides to understand ground-level operations
Create and deliver quality-related training materials and best practices
Drive standardization of quality processes across all shifts and departments
Own program-level communication and metrics reporting for quality initiatives
Apply process improvement methodologies (e.g., Lean, Six Sigma) to optimize workflows
Identify and mitigate quality-related risks, ensuring compliance with standards
Basic Qualifications
Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field
Experience leading cross-functional projects and implementing strategic initiatives
Experience in verbal and written communication for executive level leaders
5+ years of experience in program/project management, quality management, or operations
Demonstrated analytical and problem-solving skills with proficiency in data analysis tools (Excel, SQL)
Track record of delivering measurable results through process improvement projects
Experience with quality management systems and continuous improvement methodologies (e.g., Lean, Six Sigma)
Preferred Qualifications
Project Management Professional (PMP) or equivalent certification
Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
Six Sigma Green Belt/Black Belt certification or other quality management certifications
Experience in manufacturing, logistics, or e-commerce operations environment
Prior experience leading quality programs in a high-volume, fast-paced environment
Knowledge of statistical process control (SPC) and quality management systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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