Sales Support Officer

Location: Mumbai, India

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. More about the role Job Summary Provides administrative support to the sales team. Coordinates sales activities and assists in preparing reports. Key Areas of Responsibility

• Supports the sales organization with customer documentation, proposals, product information, and quotation preparation. Ensures accuracy and professional presentation of all materials.
• Coordinates internal and external meetings, sales reviews, and customer interactions. Tracks progress of opportunities, tenders, and project documentation, ensuring timely updates to the sales team.
• Prepares regular sales reports, pipeline summaries, and performance dashboards. Ensures CRM and reporting systems reflect accurate opportunity status and sales metrics.
• Coordinates communication between sales and other departments to ensure smooth operations.
• Monitors customer requests, quotation activity, and service responsiveness. Highlights trends or gaps to the sales team for proactive follow-up.
• Ensures all sales documentation, and communication follow internal policies and audit guidelines. Maintains confidentiality and accuracy of commercial information.
• In some cases, ensures the proper maintenance of information in ICON (and physical contract archive, if applicable), CPQ, SAP and SAP Cloud for Customer (C4C), as well as the correct flow and use of these tools.
• In some cases, owns the customers' Due Diligence Process (DDPs) process management. Critical Experiences
• Bachelor's degree in Business Administration, Marketing, or a related field to ensure foundational knowledge in sales and customer relationship management.
• Minimum 2 years of experience in sales support or customer service roles, with hands-on experience in CRM systems and sales reporting.
• Proficiency certification in CRM software (e.g., Salesforce, Microsoft Dynamics) is essential to effectively manage customer databases and reporting tools. Everything we’ll do for you You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future.