Technical Lead, IT Infrastructure

Location: Gurgaon, India

## SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

## *SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.*

**What You’ll Do**

• Participates in or leads IT Infrastructure projects.
• Provides day-to-day management of all infrastructure components, including but not limited to Servers, Storage Systems, Network Infrastructure, and Security Applications.
• Maintain and develop data center architecture to keep pace with business performance requirements.
• Creates and maintains supporting documentation, including but not limited to Infrastructure diagrams, Data Flow Diagrams, Build/Configuration, Disaster Recovery Plans, and IT policies and procedures.
• Coordinate with key stakeholders to identify future needs and requirements & develop future state architecture.
• Translate business needs into technology requirements and define infrastructure standards and principles.
• Provide level 3 technical expertise for projects and issues related to server infrastructure.
• Ensure the security of information technology assets, data, network access, and backup systems, and implement monitoring and alerting systems to verify the security of internal and external systems.
• Strives to streamline processes and continuously improve team efficiency and how we provide service to our internal customers.
• Provide input and assistance to the management team on information technology strategies and software considerations.

**Special Conditions:**

• Some evening and weekend work will be required (as required).
• Ability to provide 24-hour on-call and on-site emergency support (as required).

**Experience You’ll Bring**

• University Degree or Diploma in Computer Science, Information Technology, Computer Networking, Engineering, or related technical field.

• 6+ years of experience in design, administration, management, and configuration of enterprise server and network infrastructure in a multi-domain environment, including at least 2 years leading or mentoring a technical team.

• Demonstrated experience leading distributed or regional technical teams, with a track record of improving delivery throughput, quality, and consistency.

• In-depth knowledge of Windows desktop and server operating systems, client/server software and hardware, virtual operating environments, and network infrastructure technologies.

• Strong hands-on expertise across the infrastructure stack including Windows Server, Active Directory (ADDS, ADCS), DNS, DHCP, NPS, Sites and Services, Failover Clustering, and RDS.

• Experience and knowledge of Linux server administration and related services.

• Experience with virtualization platforms including Microsoft Hyper-V and/or VMware.

• Experience and knowledge of SAN technology and administration (Pure Storage, iSCSI, Fiber Channel).

• Working knowledge of Microsoft Azure and/or AWS including compute, networking, storage, IAM, and PaaS services.

• Hands-on experience with Microsoft 365, Microsoft Teams, and Entra ID (Azure AD) including Conditional Access, MFA, and hybrid identity with AD Connect.

• Experience and knowledge of automation and scripting using PowerShell and/or Python; exposure to infrastructure-as-code tooling such as Terraform is an asset.

• Experience with monitoring and observability tools such as Zabbix, SCOM, or PRTG, including escalation processes and procedures.

• Working knowledge of system vulnerabilities, endpoint security, patch management, and security frameworks such as CIS Benchmarks, ISO 27001, and SOC 2.

• Experience with source control and DevOps practices using Azure DevOps, GitHub, or BitBucket is an asset.

• Excellent troubleshooting and problem-solving skills with a structured approach to root cause analysis.

• Proven ability to mentor, coach, and train others, and to hold a team to a high technical standard.

• Strong customer focus, ownership, urgency, and drive.

• Strong communication, organization, and stakeholder management skills across technical and non-technical audiences.

• Familiarity with AI-assisted IT operations and modern AI tools, with an understanding of how AI can be practically applied to infrastructure administration, automation, troubleshooting, and operational workflows.

**Certifications:**

• Must hold a relevant, current industry certification in **Microsoft Azure, AWS, Windows Server/infrastructure, or an equivalent technology area**.

#LI-TS1

## If you want to bring your ideas to life, apply at SOTI today.

SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s [innovative portfolio of solutions](https://soti.net/products/soti-one-platform/), organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices.

With SOTI’s world-class support, enterprises can take mobility to endless possibilities. **For more information, visit [soti.net](https://www.soti.net/)**.