₹3.1L – ₹9.4L a year estimatetypical for Customer Services Jobs in India, 42 posts
Posted 11 days ago
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Role at a glance
You will
Resolve client concerns and requests efficiently, accurately, and professionally
Handle expert-level client issues independently and act as a subject matter expert on technical matters within the team
Assist and train non-technical client support teams and other departments as needed
Experience
2–4 years
Must-have skills
Customer ServiceMS OfficeMS PowerPoint
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Job description
Location: Hyderabad, Telangana Department: Customer Service
We are seeking a Technical Support Specialist to join our team, providing technical support for our business intelligence tool with a global footprint. The successful candidate will resolve client concerns and requests efficiently, handle expert-level client issues independently, and contribute to new hire onboarding.
Responsibilities:
Resolve client concerns and requests efficiently, accurately, and professionally
Handle expert-level client issues independently and act as a subject matter expert on technical matters within the team
Assist and train non-technical client support teams and other departments as needed
Participate in internal projects and process improvements, providing feedback and generating ideas with LEAN and automation in mind
Train new hires on products, tools, and processes; provide feedback to management for enhanced onboarding
Maintain advanced understanding of supported products, including technical bugs and customer usage requirements
Requirements:
2 to 4 years of experience in a customer-facing technical support role for MI or CIQ products
Excellent written and verbal English communication skills
Strong technical skills and understanding of Windows platforms, internal platforms, CRM, and various logging systems
Strong customer service orientation and ability to influence client satisfaction
Ability to communicate technical concepts to non-technical audiences
Organized with ability to collect, analyze, and summarize data for technical documentation
Solid understanding and working knowledge of MS Office (Word, Excel, PowerPoint)
Benefits:
Health & Wellness: Health care coverage designed for the mind and body
Flexible Downtime: Generous time off helps keep you energized for your time on
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills
Invest in Your Future: Competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs
Family Friendly Perks: Perks for your partners and little ones, too, with some best-in-class benefits for families
Most Customer Services Jobs posts in Hyderabad ask for 1–3 years of experience (40% of 40 that say).
Hiring most for Customer Services Jobs in Hyderabad
InvoiceCloud3 open jobs
Oteemo, Inc3 open jobs
Salesforce3 open jobs
Jobs asking for Customer Service in Hyderabad also ask for
MS Office22%
Python12%
ServiceNow11%
Salesforce11%
From live job posts on CoreHRx, updated 12 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
Questions about this job
What is the salary for this Technical Support Specialist job?
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹3.1L – ₹9.4L a year (typical for Customer Services Jobs in India, 42 posts).
How much experience does this job need?
The post asks for 2–4 Yrs experience.
Where is this job based?
In Hyderabad.
What kind of job is this?
It is a full time job.
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